Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Joanna Sherman

Eatontown,NJ

Summary

Dynamic server with a strong work ethic and exceptional customer service skills honed at All Seasons Diner. Expert in managing high-volume dining environments, enhancing guest satisfaction through personalized service and effective order management. Proven ability to foster relationships with regular customers while maintaining cleanliness standards and collaborating with team members for seamless service.

Work History

Server

All Seasons Diner
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

None - English Literature

Syracuse University
Syracuse, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Performance improvement
  • Guest relations management
  • Relationship management
  • Order management

Additional Information

20+ years of 12 step experience

Qualified driving skills

Timeline

Server

All Seasons Diner

None - English Literature

Syracuse University
Joanna Sherman