Joanna Summers
White City ,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Administrator / Account Manager / Collector
Northwest Acceptance Corp., Inc.
06.2017 - 09.2023
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with customers by managing over 60 calls per day
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained delinquency at below 4% multiple months in a row effectively managing over 350 accounts per month
Research Assistant
Summitt Forests
03.2015 - 04.2016
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced environment.
- Reviewed documents and data for requirements researching over 40 websites per day
- Maintained up-to-date records of research activities and results for future reference.
Installed Sales Administrator
The Building Center
04.2013 - 02.2015
- Attended pre-construction meetings with contractors, building officials, inspectors and subcontractors.
- Tracked all submittals to obtain accurate and prompt responses.
- Identified and resolved construction issues promptly to prevent delays.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Communicated daily with vendors to keep project fully operational.
- Prepared and managed project budgets to accurately track costs and expenses.
- Tracked project costs and other financial metrics to maximize profitability.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Prepared detailed project estimates and reports for management review.
Office Manager
McGuinn Homes
11.2011 - 03.2013
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Science - Business Administration And Accounting
Kaplan University
Columbia, SC 06.2013
Associate of Arts - Criminal Justice
University of Phoenix
Columbia, SC 05.2011
Skills
- Project Management
- Mail Handling
- Credit and Collections
- Account Reconciliation
- Database Administration
- Customer Relations
- Accounts Payable and Receivable
- Billing and Invoicing
- Microsoft Office
- Biweekly Payroll Processing
- Office Supplies and Inventory
- Profit and Loss Statements
Additional Information
Notary Public
Timeline
Office Administrator / Account Manager / Collector
Northwest Acceptance Corp., Inc.
06.2017 - 09.2023
Research Assistant
Summitt Forests
03.2015 - 04.2016
Installed Sales Administrator
The Building Center
04.2013 - 02.2015
Office Manager
McGuinn Homes
11.2011 - 03.2013
Bachelor of Science - Business Administration And Accounting
Kaplan University
Associate of Arts - Criminal Justice
University of Phoenix
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