Joanna Torres-Romero
El Paso,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver. Resourceful in balancing customer, company and employee needs. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management.
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
MUHSENE LLC
El Paso
09.2024 - Current
- Assisted customers in selecting products and provided detailed product information.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Restocked shelves and ensured inventory remained visually appealing and accessible.
- Monitored store cleanliness and maintained a welcoming environment for customers.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
Shift Leader
Dairy Queen Store
El Paso, TX
05.2024 - 09.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Maintained cleanliness of the store by following health and safety guidelines.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 12.2022 - 09.2025
Skills
- Customer Service Management
- Team Collaboration and Leadership
- Production Reporting
- Cash Handling
- Problem-Solving
- Positive Attitude
- Customer service
- Cash handling
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Upselling
- Money handling
Timeline
Sales Associate
MUHSENE LLC
09.2024 - Current
Shift Leader
Dairy Queen Store
05.2024 - 09.2024
High School Diploma -
Penn Foster Career School
12.2022 - 09.2025