Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanna Trejo

Irving,TX

Summary

As a customer service professional, bring valuable experience in effectively addressing and resolving customer issues. Known for a strong focus on team collaboration and achieving positive outcomes. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Loan Car Associate

Sewell Lexus of Dallas
10.2023 - 04.2025
  • Manager high in-bound phone calls on a daily basis to resolve escalated customer issues.
  • Maintained customers lost and found records on an excel spreadsheet.
  • Verified full coverage insurance and scanned Drivers License in order to loan a vehicle.
  • Monitored inventory daily to collect data on how many loan cars are being loaned.
  • Created a loan car contract, and escort them to the assigned loaned vehicle.

Receptionist

Karim Merchant Farmers Insurance
01.2023 - 10.2023
  • Greeted clients warmly in person and over the phone, directing them to the appropriate member.
  • Scheduled appointments and manage calendars.
  • Handled filing and maintained organized records.
  • Supported the team with various administrative tasks and projects.

Online Order Filler and Delivery Associate

Walmart
06.2021 - 09.2022
  • Shopped for our customers and chose the right item.
  • Dispensed orders to our customers.
  • Helped customers find the products they are looking for.
  • Assisted fellow associates as needed throughout the store.
  • Keep the area stocked, clean, and safe.

Education

High School Diploma -

Irving High School
Irving, TX
06-2021

Skills

  • CDK
  • Insurance verification
  • Computer Skills
  • Work Planning and Prioritization
  • MS office
  • Inventory management
  • Cross-functional teamwork
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Appointment scheduling
  • Invoice processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loan Car Associate

Sewell Lexus of Dallas
10.2023 - 04.2025

Receptionist

Karim Merchant Farmers Insurance
01.2023 - 10.2023

Online Order Filler and Delivery Associate

Walmart
06.2021 - 09.2022

High School Diploma -

Irving High School

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