JOANNA VELAZQUEZ
Seagoville,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spay neuter Network
10.2024 - 05.2025
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
Receptionist /Bilingual Customer Service Representative
LGS Technologies
05.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls and providing accurate information to clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Supply Chain Technician
Cabinetwork Group
08.2023 - 08.2024
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Managed the clinical inventory for the emergency room, ensuring that all supplies and equipment were adequately stocked and accounted for
- Collaborated with physician, nurses, and other staff in the emergency room to respond to shortages of medical supplies.
Parts Puller
Cabinetworks Group
07.2022 - 03.2023
- Inspected parts and notified supervisor of needed damage or repairs
- Retrieved raw materials from part racks for placement in assigned bin locations
- Analyzed orders to pull parts from yard and warehouse with power tools and equipment
- Analyzed team performance and identified opportunities for additional training.
Sortation Associate
Amazon
09.2020 - 07.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Moved pallets and packing material to designated vacant storage areas for operational safety
- Informed management immediately of sorting issues, conveyor problems and safety concerns
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling
- Business Administration
Amazon
- Researched and extracted data to complete tasks
- Defined problems to make decisions and moved forward to support quick resolution
- Utilized problem-solving skills to reduce or eliminate company expenses
- Analyzed and understood situation to develop action plan.
Education
Certification - Pharmacy Technician Candidate
U.S. Career Institute
05-2025
Associates - Business
El Centro college
Dallas, TX05-2025
Skills
- Documentation management
- Hazardous materials handling
- Shipping and receiving
- Front desk operations
Timeline
Receptionist /Bilingual Customer Service Representative
LGS Technologies
05.2025 - Current
Customer Service Representative
Spay neuter Network
10.2024 - 05.2025
Supply Chain Technician
Cabinetwork Group
08.2023 - 08.2024
Parts Puller
Cabinetworks Group
07.2022 - 03.2023
Sortation Associate
Amazon
09.2020 - 07.2021
Amazon
Associates - Business
El Centro college
Certification - Pharmacy Technician Candidate
U.S. Career Institute