Joanna Zhinin
Elmhurst,NY
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Univision Communications/JLL
New York, NY
11.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly
- Kept reception area clean and neat to give visitors positive first impression
- Monitored outstanding invoices and performed collections duties
- Resolved customer problems and complaints
Receptionist
Hodges Ward Elliott
New York, NY
08.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines
Tracer
Insight Global
New York, NY
01.2021 - 05.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Lent daily assessment of health screen and symptom data
Receptionist
JPM PHYSICAL THERAPY
New York, NY
06.2020 - 01.2021
- Reviewed MRI's for treatments
- Translated for doctors
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Maintained confidentiality of information regarding clients and company
- Restocked supplies and submitted purchase orders to maintain stock levels
Receptionist
Roosevelt Dental Care
New York, NY
07.2019 - 05.2020
- Informed patients with the importance of dental hygiene
- Assisted doctor with dental work
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
Front Desk
Dart Protection Services
New York, NY
07.2017 - 04.2019
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored employee activities, confirming compliance with security regulations.
Sales Associate/ Stock/Shipping Manager
Display USA
New York, NY
03.2014 - 01.2017
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Monitored and reported on transportation costs and properly filed shipping documents
Education
High School Diploma -
Aviation High School
New York, NY06.2012
Skills
- Computer Proficiency
- Greeting and Seating Clients
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Call Answering and Routing
- Security Awareness
- Meeting Support
- Invoice and Payment Tracking
Timeline
Receptionist
Univision Communications/JLL
11.2021 - Current
Receptionist
Hodges Ward Elliott
08.2021 - 09.2021
Tracer
Insight Global
01.2021 - 05.2021
Receptionist
JPM PHYSICAL THERAPY
06.2020 - 01.2021
Receptionist
Roosevelt Dental Care
07.2019 - 05.2020
Front Desk
Dart Protection Services
07.2017 - 04.2019
Sales Associate/ Stock/Shipping Manager
Display USA
03.2014 - 01.2017
High School Diploma -
Aviation High School
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