Joanna Kathleen Almazan
Skokie,Illinois
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated server with engaging personality and flexible approach. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
1
1
year of professional experience
Work History
Server
Senior Lifestyle
10.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certified Phlebotomy Technician -
Career Options Inc.
Park Ridge, IL11.2022
Undergraduate - Medical Technology
Far Eastern University
Manila, Philippines05.2022
Senior Highschool -
Our Lady of Caysasay Academy
Taal, Batangas, Philippines04.2020
High School Diploma -
Our Lady of Caysasay Academy
Taal, Batangas, Philippines04.2018
Grade School -
Our Lady of Caysasay Academy
Taal, Batangas, Philippines03.2014
Pre-school -
Our Lady of Caysasay Academy
Taal, Batangas, Philippines03.2008
Skills
- Supply Restocking
- Food Inspection
- Table Bussing
- Safe Food Handling
- Guest Engagement
- Table Setting
- Order Accuracy
Timeline
Server
Senior Lifestyle
10.2022 - 08.2023
Certified Phlebotomy Technician -
Career Options Inc.
Undergraduate - Medical Technology
Far Eastern University
Senior Highschool -
Our Lady of Caysasay Academy
High School Diploma -
Our Lady of Caysasay Academy
Grade School -
Our Lady of Caysasay Academy
Pre-school -
Our Lady of Caysasay Academy
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