Jo Anna Kummer
Lyons,IL
Summary
Dynamic leader with a proven track record at Parlor Sports Bar, enhancing team performance and customer satisfaction through expert mixology and exceptional service. Skilled in staff training, inventory management, and boosting revenue by developing innovative menus. Achieved a significant improvement in onboarding processes, demonstrating strong cash handling and social media marketing abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
Aval
06.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Delivery Courier
DoorDash
06.2018 - Current
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Bartender/server
Falcos Pizza
05.2019 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bar Manager
Parlor Sports Bar
10.2018 - 10.2021
- Closed out cash register and prepared cashier report at close of business.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
No Degree - Hospitality Administration And Management
Triton College
River Grove, IL10-2018
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- POS system proficiency
- Customer service
- Suggestive selling
- Social media marketing
- Expert mixology
- Sanitation
- Menu development
- Alcohol safety
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Bartender & Mixologist Certification–United States Bartenders' Guild.
- B.S.S.E.T Alcohol Server License/Certificate – Both on/off Premise
Timeline
Head Bartender
Aval
06.2024 - Current
Bartender/server
Falcos Pizza
05.2019 - 12.2022
Bar Manager
Parlor Sports Bar
10.2018 - 10.2021
Delivery Courier
DoorDash
06.2018 - Current
- Food Handler's Card or Permit - Various State Health Departments.
- Bartender & Mixologist Certification–United States Bartenders' Guild.
- B.S.S.E.T Alcohol Server License/Certificate – Both on/off Premise
No Degree - Hospitality Administration And Management
Triton College
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