JOANNE CANNATA
Rockaway
Summary
Dedicated sales associate with proven expertise in enhancing customer satisfaction and building lasting relationships. Demonstrates reliability and strong problem-solving skills, consistently delivering exceptional service. Enhanced skills in the foodservice industry including sales, accounts payable and receivable, payroll. Included would be filing sales tax returns as well as payroll tax filing.
Overview
29
29
years of professional experience
Work History
Sales Associate
WB Mason Co
Brockton, MA
07.2024 - 11.2025
- Provided expert assistance in product selection and responded to inquiries, enhancing customer shopping experience.
- Developed comprehensive understanding of products and policies to ensure accurate and informed customer interactions.
- Engaged with customers to foster trust and promote ongoing business transactions.
- Demonstrated a calm demeanor while managing conflicts and facilitating solutions in stressful situations.
- Guided customers in finding products while ensuring accurate merchandise information through store system inquiries.
- Interacted with customers to foster rapport and strengthen brand loyalty.
- Enhanced customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Analyzed customer needs and strategically recommended products, resulting in increased sales revenue through effective relationship building.
- Interacted with customers to establish trust and develop enduring relationships.
- Facilitated customer returns and refunds, upholding store policy to enhance customer satisfaction.
Sales and Clerical
Bergen Restaurant Supply
Nanuet, NY
04.2018 - 06.2024
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Supported operational efficiency and productivity through seamless teamwork and communication.
- Cultivated strong relationships by demonstrating respect, friendliness, and a readiness to assist colleagues and clients.
- Optimized time management strategies to ensure timely completion of all tasks.
- Reviewed and refined assignments to maintain high standards of precision and clarity.
- Employed critical thinking to dissect issues, assess alternatives, and reach strategic decisions.
- Implemented effective organizational strategies and time management techniques to successfully manage concurrent projects.
Office Manager
P&C Specialty Sales
Glen Rock, NJ
08.1996 - 03.2018
- Streamlined office processes to ensure effective workflow and strategic resource distribution.
- Designed and executed administrative processes aimed at improving operational efficiency.
- Analyzed and enhanced accounts payable and receivable workflows to ensure timely cash flow and financial stability.
- Coordinated journal entries collection, executed reconciliations, and processed payroll to maintain financial accuracy and compliance.
- Oversaw banking reconciliations and preparation of monthly balance sheet statements.
- Refined month-end closing processes to minimize processing time while ensuring report integrity and completeness.
- Executed precise preparation of federal, state, and local tax filings to ensure compliance with applicable tax regulations.
Education
High School Diploma -
Fair Lawn High School
Fair Lawn, NJSkills
- Customer service
- Excellent people skills
- Reliable and punctual
- Sales expertise
- Product sales
- Payment processing
- Positive and professional
- Money handling
- Cash handling accuracy
- Time management
- Problem-solving skills
Timeline
Sales Associate
WB Mason Co
07.2024 - 11.2025
Sales and Clerical
Bergen Restaurant Supply
04.2018 - 06.2024
Office Manager
P&C Specialty Sales
08.1996 - 03.2018
High School Diploma -
Fair Lawn High School