Joanne Chu
Holmdel,NJ
Summary
As a dedicated and hardworking restaurant management professional, I bring a wealth of experience in daily planning and operations to the table. My strong multitasking abilities and effective communication skills have consistently resulted in enhanced customer satisfaction and more efficient inventory control. I am deeply committed to creating exceptional shopping experiences for every customer. With a solid background in sales, management, and customer service within fast-paced environments, I have honed my skills in staff training and development. As a highly proactive manager with over 12 years of team leadership experience, I have a proven track record of driving success and fostering a
collaborative and high-performing team culture.
Overview
32
32
years of professional experience
Work History
Universal Banker
Abacus Federal Savings Bank
07.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
- Processed new account openings and closures accurately to maintain operational efficiency.
- Educated clients on banking products and services, facilitating informed financial decisions.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Supported compliance efforts by adhering to regulatory guidelines during customer interactions.
- Maintained up-to-date knowledge of bank policies and procedures to enhance service delivery.
- Developed rapport with customers through effective communication and personalized service approach.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Restaurant Manager
Woo-Tao Lunch Box Restaurant (chain Restaurant)
01.2012 - 03.2024
- Managed daily restaurant operations ensuring high standards of service and guest satisfaction.
- Trained and supervised staff on food safety protocols and customer service best practices.
- Oversaw inventory management, reducing waste through efficient stock control practices.
- Implemented scheduling processes to optimize labor costs while maintaining service quality.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
English Instructor (Part-Time)
National Taitung University
09.2006 - 01.2024
- Developed comprehensive lesson plans aligned with curriculum standards to enhance student engagement.
- Facilitated interactive learning environments that fostered critical thinking and effective communication skills.
- Implemented assessment strategies to evaluate student progress and adapt instructional methods accordingly.
- Mentored new instructors, providing guidance on teaching methodologies and classroom management techniques.
- Conducted workshops for educators on best practices in language instruction and student assessment techniques.
Business Associate
Chu-Po Home Appliances Limited Company
03.2006 - 06.2010
- Oversaw daily operations, ensuring adherence to quality standards and compliance with regulatory requirements.
- Negotiated contracts with vendors and clients.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Analyzed financial data to identify trends and areas for improvement in budget planning and resource allocation.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
- Gathered, organized and input information into digital database.
- Controlled inventory and forecasted demand, minimizing shortages and excess stock.
- Sourced products, negotiated terms with manufacturers and distributors, and maintained supplier relations.
Cashier (part-Time)
Taitung Supermarket
09.1993 - 08.1999
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized cash drawer, ensuring accurate handling of cash and credit transactions.
- Trained new staff on register operations and customer engagement techniques to enhance team performance.
- Built positive relationships with customers to increase repeat business.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Sales Associate
Koa-Shin Electrical/Plumbing Materials Company
07.1993 - 08.1999
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, promoting features and benefits effectively.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Conducted visual merchandising to enhance product presentation and drive sales.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Implemented feedback mechanisms to gather customer insights for service enhancement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Certificate - Teaching Chinese As A Foreign Language
Columbia University
New York, NY06-2011
Master of Science - Business Infiltration Systems
Royal Holloway, University of London
London, UK09-2005
Bachelor in Business Management - Information Technology Management
British Columbia Institute of Technology
Vancouver, Canada 06-2004
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Universal Banker
Abacus Federal Savings Bank
07.2025 - Current
Restaurant Manager
Woo-Tao Lunch Box Restaurant (chain Restaurant)
01.2012 - 03.2024
English Instructor (Part-Time)
National Taitung University
09.2006 - 01.2024
Business Associate
Chu-Po Home Appliances Limited Company
03.2006 - 06.2010
Cashier (part-Time)
Taitung Supermarket
09.1993 - 08.1999
Sales Associate
Koa-Shin Electrical/Plumbing Materials Company
07.1993 - 08.1999
Certificate - Teaching Chinese As A Foreign Language
Columbia University
Master of Science - Business Infiltration Systems
Royal Holloway, University of London
Bachelor in Business Management - Information Technology Management
British Columbia Institute of Technology
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