Joanne Keaveney
Walden,NY
Summary
Dynamic retail professional with extensive experience at Shop Rite Food Market, excelling in cash handling and customer service. Proven ability to resolve conflicts and enhance customer engagement, driving loyalty and sales. Skilled in point-of-sale operations, consistently maintaining accuracy and efficiency in high-volume environments. Committed to delivering exceptional service and fostering positive shopping experiences.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
29
29
years of professional experience
Work History
Cashier
Shop Rite Food Market
Montgomery, New York
07.2024 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Front End Associate
Bjs wholesale club
West Nyack, New York
12.2023 - 05.2024
- Stocked shelves with new inventory according to established guidelines.
- Answered store and merchandise questions and led customers to wanted items.
- Ensured compliance with all safety policies and procedures.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Resolved customer complaints, guided them, and provided relevant information.
- Processed and completed cash or credit transactions accurately.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
Front End Cashier
Stop and Shop Supermarket
New City, New York
07.2016 - 11.2023
- Maintained a clean workstation by wiping counters and organizing supplies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Promoted specific items to drive sales and achieve add-on purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customers' questions about products, prices, and availability.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Helped with purchases and signed customers up for rewards program.
- Processed sales, returns, and exchanges using POS register system.
Bakery Clerk
Pathmark Stores Inc.
Nanuet, New York
10.1996 - 08.2015
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
- Cleaned shelves, counters and tables to maintain organized store.
- Offered product recommendations and provided information on bakery items to customers.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Labeled bakery products with prices, ingredients, and allergen information.
- Listened to guests to understand needs and help each person select optimal products and services.
Education
Associate of Applied Science - Business Administration
Rockland Community College
Suffern, NY12-1993
Associate of Arts - Liberal Arts And Sciences
Rockland Community College
Suffern, NY05-1993
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory management
- Conflict resolution
- Product knowledge
- Transaction processing
- Cash register operation
- Customer engagement
- Work ethic and integrity
- Retail merchandising
- Customer assistance
Timeline
Cashier
Shop Rite Food Market
07.2024 - Current
Front End Associate
Bjs wholesale club
12.2023 - 05.2024
Front End Cashier
Stop and Shop Supermarket
07.2016 - 11.2023
Bakery Clerk
Pathmark Stores Inc.
10.1996 - 08.2015
Associate of Applied Science - Business Administration
Rockland Community College
Associate of Arts - Liberal Arts And Sciences
Rockland Community College