Joanne Kehoe
San Antonio
Summary
Experienced hospitality professional with a strong background in bar operations and customer service. Skilled in suggestive selling and attentive service, leading to improved guest satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Head Bartender
Alamo Ale House
San Antonio, TX
02.2020 - 04.2026
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail recipes, enhancing customer experience and satisfaction.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Implemented efficient service protocols, improving order turnaround time during peak hours.
- Established strong rapport with patrons, driving repeat business through exceptional service.
Managed
Smoke Shack Bbq
San Antonio, TX
08.2019 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Lead Bartender
La Cantera Resort & Spa
San Antonio, TX
10.2016 - 08.2019
- Supervised daily bar operations, ensuring compliance with health and safety standards.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Developed seasonal cocktail menus, enhancing guest experience and driving beverage sales.
- Managed inventory levels, minimizing waste and optimizing stock replenishment processes.
- Resolved guest complaints promptly, maintaining high customer satisfaction ratings at the resort.
Lead Bartender
Bonnie Ruth's Cafe Trottoir Et Patisserie
Dallas, TX
04.2012 - 08.2016
- Collaborated with kitchen staff to create drink pairings, improving overall dining satisfaction.
- Implemented new point-of-sale system, streamlining order processing and payment procedures.
- Coordinated special events and private parties, delivering tailored beverage services to diverse clientele.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Education
High School Diploma -
Camp Mama
Zama, JapanSkills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Strong communication skills
- Customer service
- Suggestive selling
Timeline
Head Bartender
Alamo Ale House
02.2020 - 04.2026
Managed
Smoke Shack Bbq
08.2019 - 02.2021
Lead Bartender
La Cantera Resort & Spa
10.2016 - 08.2019
Lead Bartender
Bonnie Ruth's Cafe Trottoir Et Patisserie
04.2012 - 08.2016
High School Diploma -
Camp Mama