Joanne Kiernan
Customer Service Representative
Coconut Creek,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with Microsoft, Outlook, Excel, Google workforce, and customized software programs.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Global Response/ Tory Burch Account
Margate, FL
10.2010 - 05.2011
- Provided primary customer support to customers via phones and email.
- Maintained customer satisfaction with any concerns.
- Answered product and service questions, and suggesting other offerings.
- Researched inventory to complete customers requests by using inventory data system or tracking inventory at a store location.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used customized business software to take incoming calls from customers and placing orders and payments.
- Tracked orders through UPS system.
Customer Service Rep./ Admin. Assistant
Kitchens Of The Oceans
Deerfield Beach, FL
03.1998 - 09.2000
- Assisted National Account Sales Manager with customer orders, contracts, and requests.
- Used company software system to manage accounts.
- Solved customer issues, sometimes through other departments.
- Responded to customer requests for products, services and company information via phone,fax, and email.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Planned travel for Sales manager.
Accounts Payable Clerk
Pulte Homes
Deerfield Beach, FL
02.1994 - 10.1996
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies to complete weekly check runs.
- Input new vendor information and insurance information into Pulte Homes software system.
- Entered all utilities of new homes in excel spreadsheet for data tracking and payment schedule.
- Corresponded with departments for approval of purchase orders and payments.
Customer Service Representative
Southland Floors
Pompano Beach, FL
05.1986 - 09.1989
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with focused on addressing customer needs and resolving concerns.
- Checked inventory and answered product and service questions, suggesting other offerings to complete the transaction.
- Completed walk up account orders through departments to complete the transaction.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Education
Florida Atlantic University
Boca Raton, FL 05.2008 - 12.2010
Associate of Arts - Education
Broward College
Fort Lauderdale, FL 08.2002 - 12.2007
Skills
Creative problem solving
Recordkeeping strengths
Professional telephone demeanor
Account management
Administrative support
Flexible
Detail oriented
Organized
Time Management Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Global Response/ Tory Burch Account
10.2010 - 05.2011
Bachelor of Science - Education
Florida Atlantic University
05.2008 - 12.2010
Associate of Arts - Education
Broward College
08.2002 - 12.2007
Customer Service Rep./ Admin. Assistant
Kitchens Of The Oceans
03.1998 - 09.2000
Accounts Payable Clerk
Pulte Homes
02.1994 - 10.1996
Customer Service Representative
Southland Floors
05.1986 - 09.1989