Joanne Modeste

15+ years goal-driven professional well-versed in recruiting, training, and managing employees to provide exceptional services and reach organizational goals. Highly organized and hardworking with proven adaptability and program management skills. Committed professional well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations.

• Unit Secretary, 02/2024, present, Texas Health Resources NICU, Plano, TX, Greet visitors and check verify that they are on the list to visit., Admit patients to the unit, verify information is accurate., Communicate with Providers and clinical staff about parents as needed., Conduct a monthly audit of supplies., Working as a team with all staff.
• Patient Access Supervisor, 08/2021, 01/2024, Baptist Health Hardin, Elizabethtown, KY, Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy., Works under minimal supervision daily to coordinate events and meetings., Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees., Prepares work schedules and staffing for all patient access or pre-access areas., Ability to create & utilize effective networks to accomplish goals on major projects., Created and managed electronic and written communication., Verify eligibility of Tricare, VA, and commercial insurances, ensuring authorizations and pre-authorizations were obtained for procedures., Registered and verified patient records after triage with most up-to-date information., Monitoring the track board daily for when patients were either ready to be registered, admitted or discharged., Collecting IM and Tricare IM for patients that are admitted in a timely manner., Distributed informational materials, necessary forms and hospital procedures to patients., Interpreted physician's orders accurately to input correct testing information and verify admissions criteria., Developed strategic relationships with general practitioners and coworkers to build strong network., Also liaised between hospital departments to facilitate effective communication., Updated policies and procedures, leading continuous improvement of patient care.
• Patient Access Coordinator, 06/2019, 08/2021, Baptist Health Hardin, Elizabethtown, KY, Collected and entered patient demographic and insurance data into computer database to establish patient's medical record., Obtained patient's insurance information and determined eligibility for benefits for specific services rendered., Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients., Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance., Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations., Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Landside Supervisor, 01/2012, 09/2018, Port of Seattle, SeaTac Airport, Seattle, WA, Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for 56 drivers., Handled customer complaints, resolved issues, and adjusted policies to meet changing needs., Evaluated employee performance and coached and trained to improve weak areas., Maintained compliance with company policies, objectives, and communication goals., Assisted with union negotiations, relationships, and teamwork., Assessed operational needs, and implemented processes and procedures as necessary.

• Safeguarding sensitive information
• Adaptability Under Pressure
• Implemented Process Improvement
• Team Leadership
• Effective Organization Skills
• Epic Certified
• Proficient in Microsoft Office Suite
• Continuous Improvement Processes
• Project Management
• Resolving Problems