Joanne Peña
Knoxville,TN
Summary
Experienced server trainer with exceptional leadership, planning, and multitasking abilities. Known for keen observation skills and proactive nature. Excels at managing high workloads in stressful environments. Talent for building strong relationships with employees and motivating them to achieve success. Versatile skills in project management, problem-solving, and collaboration enable delivery of effective solutions. Recognized for adaptability and proactive approach with a fresh perspective and unwavering commitment to quality and success.
Overview
3
3
years of professional experience
Work History
Server Trainer
Cracker Barrell Old Country Store
Knoxville, TN
05.2021 - 07.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Cosmetology -
Tennessee College of Applied Technology
KnoxvilleHigh School Diploma -
Loudon High School
Loudon, TN05.2021
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Upselling strategies
- Food presentation
- Restaurant Operations
- Allergy awareness
Timeline
Server Trainer
Cracker Barrell Old Country Store
05.2021 - 07.2024
Cosmetology -
Tennessee College of Applied Technology
High School Diploma -
Loudon High School