Joanne Saint Germain
Ellabell,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Senior Processor
First Continental Mortgage
08.2023 - 02.2024
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Managed a high-volume workload, consistently meeting deadlines and maintaining accuracy in documentation.
- Provided quick turnaround times to maintain fast-past schedule.
Senior Processor
BankSouth Mortgage Company
02.2020 - 08.2023
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
Senior Processor
Certainty Home Loans
01.2011 - 01.2020
- Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
- Improved interdepartmental communication by initiating regular meetings between key stakeholders involved in the lending process.
- Mentored new hires within the loan processing team, fostering a culture of knowledge sharing and continuous improvement.
Education
Associate of Science -
Savannah Technical College
Savannah, GA06.1995
High School Diploma -
Richmond Hill High School
Richmond Hill06.1989
Skills
- Processing Procedures
- Information Verification
- Strong Attention to Detail
- Multitasking Capabilities
Timeline
Senior Processor
First Continental Mortgage
08.2023 - 02.2024
Senior Processor
BankSouth Mortgage Company
02.2020 - 08.2023
Senior Processor
Certainty Home Loans
01.2011 - 01.2020
Associate of Science -
Savannah Technical College
High School Diploma -
Richmond Hill High School
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