Joanne Vargas
The Bronx
Overview
8
8
years of professional experience
Work History
Medical Receptionist
New York Laser & Skincare
New York
02.2024 - Current
- Managed patient check-ins and appointment scheduling efficiently.
- Process insurance verification and patient registration accurately.
- Handle phone inquiries, providing information about services offered.
- Answer incoming calls, responding to inquiries from patients and other medical offices.
- Coordinate research activities across multiple projects to ensure compliance with protocols.
- Ensured compliance with health regulations and office policies consistently.
- Protected patients by observing strict HIPAA guidelines.
Medical Receptionist
Center for Cognition and Communication
New York
02.2022 - Current
- Studied marketing strategy, patient education approaches and stress management skills to increase knowledge base.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Front Desk Manager
Aqua Studio
New York
06.2021 - 10.2022
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Front Desk Receptionist
Heyday
New York
12.2018 - 01.2020
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Suggested membership programs for frequently returning customers.
- Organized online bookings and processed online payments using Booker software.
Education
Bachelor of Arts - International Studies
City College of New York of The City University of New York, The
New York, NY06.2019
Associate of Science - Political Science
Bronx Community College of The City University of New York
The Bronx, NY05.2015
Skills
- Referral Verification
- Front Desk Operations
- HIPAA guidelines
- Customer Inquiry and Response
- Taking Client Histories
- Telephone Etiquette
- Verbal and Written Communication
Languages
Spanish
Native/ Bilingual
Additional Information
- References avaliable upon request.
Timeline
Medical Receptionist
New York Laser & Skincare
02.2024 - Current
Medical Receptionist
Center for Cognition and Communication
02.2022 - Current
Front Desk Manager
Aqua Studio
06.2021 - 10.2022
Front Desk Receptionist
Heyday
12.2018 - 01.2020
Bachelor of Arts - International Studies
City College of New York of The City University of New York, The
Associate of Science - Political Science
Bronx Community College of The City University of New York