Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JOAO DE SOUZA

Kissimmee,USA

Summary

Accomplished hospitality expert with 5+ years of progressive experience in luxury resorts and high-volume establishments. Certified mixologist (ABC School of Mixology) and ServSafe professional with proven ability to enhance guest experiences, drive revenue growth, and lead service teams. Combines technical expertise in beverage service with strong business acumen from formal administration training.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender/Server

RENAISSANCE SPA & RESORT
12.2024 - Current
  • Bartender and Server (also worked as Food Runner, Host, and Busser)
  • - Prepare 100+ craft cocktails daily using ABC School of Mixology techniques
  • - Ranked #1 in upsell promotions, increasing bar revenue by $2K+/week
  • - Provided exceptional guest service as a Bartender, crafting beverages and ensuring a memorable experience.
  • - Excelled as a Server, managing orders, delivering food, and addressing guest requests promptly.
  • - Assisted in other roles such as Food Runner, Host, and Busser to support team efficiency.
  • - Maintained high standards of cleanliness and professionalism in all tasks.

Public Areas

Wyndham Lake Buena Vista
03.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • - Maintained common areas and attended to guests.

Bartender

CocoKey Water Park
03.2024 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • - Welcomed guests and served beverages.

Bartender

Westgate Palace Resorts
07.2024 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • - Prepared drinks and provided customer service.

Hospitality Operations Specialist

SHADES OF GREEN MILITARY HOTEL
05.2022 - 10.2024
  • Various Positions (Laundry, Pool Attendant, Hostess, Houseman, Housekeeper, Floor Cleaner, Dishwasher, Busser, Server, Bartender, Cashier, Public Areas, Cooker, Line Cook)
  • - Managed diverse roles across 14+ positions with consistent top performance ratings
  • - Pioneered weekend brunch cocktail program serving 150+ guests daily
  • - Responsible for cleaning and maintaining hotel areas.
  • - Provided quality customer service, ensuring guest satisfaction.

Housekeeping Supervisor

DELTA HOTEL LAKE BUENA VISTA
01.2023 - 05.2024
  • Various Positions (Houseman, Laundry, Housekeeper, Front Desk, Cashier, Maintenance, Cooker, Housekeeping Supervisor, Public Areas)
  • - Implemented efficiency protocols reducing room preparation time by 18 minutes
  • - Supervised cleaning staff and addressed guest needs.
  • - Executed functional tasks in the hotel’s public areas.

Dishwasher

Lowe’s Hotel Universal
03.2024 - 03.2024
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted in cleaning and organizing the hotel’s kitchen.

Education

Coursework - Computer Science, Business Administration

UNIVERSITY OF SÃO PAULO (USP)
01.2019

Skills

  • Beverage Operations
  • Craft Cocktail Development
  • Inventory & Cost Control
  • Bar Setup & Maintenance
  • Guest Experience Management
  • VIP Relations & Conflict Resolution
  • Upselling & Revenue Optimization
  • Multilingual Service (EN/ES/PT)
  • Business Leadership
  • Staff Training & Development
  • Process Improvement
  • Quality Assurance
  • POS Systems (Micros, Aloha)
  • Beverage Cost Analysis
  • Allergy Safety Protocols

Certification

  • ABC School of Mixology | Bartender Certification | 2023
  • National Restaurant Association | ServSafe Food Handler | 2023
  • Business Administration Certification
  • Entrepreneurship Certification

Languages

Portuguese (Native Proficiency)
Spanish (Professional Fluency)
English (Professional Fluency)

Timeline

Bartender/Server

RENAISSANCE SPA & RESORT
12.2024 - Current

Bartender

Westgate Palace Resorts
07.2024 - 10.2024

Public Areas

Wyndham Lake Buena Vista
03.2024 - 12.2024

Bartender

CocoKey Water Park
03.2024 - 12.2024

Dishwasher

Lowe’s Hotel Universal
03.2024 - 03.2024

Housekeeping Supervisor

DELTA HOTEL LAKE BUENA VISTA
01.2023 - 05.2024

Hospitality Operations Specialist

SHADES OF GREEN MILITARY HOTEL
05.2022 - 10.2024

Coursework - Computer Science, Business Administration

UNIVERSITY OF SÃO PAULO (USP)

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