Joao Goncalves
Mineola,NY
Summary
Proactive and customer-focused, I excelled at Chipotle by enhancing customer satisfaction and streamlining transactions. Demonstrated expertise in cash handling and customer service, fostering repeat business through relationship building. Skilled in team collaboration and time management, I maintained a near-perfect accuracy rate in financial transactions, embodying work ethic and empathy.
Overview
1
1
year of professional experience
Work History
Cashier
Chipotle
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operations Intern
Jfk Iat
04.2024 - Current
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
Education
Bachelor of Science -
Long Island University
Greenvale, NY05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Money handling
Accomplishments
- Trained and mentored 5 employees.
Eagle scout
I've received my Eagle Scout award 2024 from troop 45. This helped me develop life skills along the way.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier
Chipotle
04.2024 - Current
Operations Intern
Jfk Iat
04.2024 - Current
Bachelor of Science -
Long Island University