JoAshley Garcia
Lubbock,Texas
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Swat Surgical Associates
Lubbock, TX
07.2025 - Current
- Conducted initial patient assessments and coordinated check-in procedures to optimize patient experience.
- Achieved high levels of customer satisfaction by promptly addressing phone inquiries. Improved response times by efficiently managing call flow. Enhanced team productivity through effective communication strategies.
- Facilitated appointment scheduling for patients, ensuring timely access to healthcare services.
- Coordinated with new patient coordinator to track and manage patient referral status effectively.
- Applied proficiency in EHR and PM system scripts to streamline operations and improve user experience.
- Documented and relayed patient needs to nursing personnel for timely response.
- Audited patient records to confirm proper documentation of medication lists and comprehensive medical history.
- Organized and prepared daily informational packets for patients, facilitating effective treatment and support.
- Coordinated and submitted insurance referrals to streamline access to specialized medical services.
- Applied comprehensive understanding of United healthcare, Leading Reach and Availity systems to streamline processes.
- Gained proficiency in Epic system functionalities to support clinical workflows and improve data accuracy.
Patient Access Representative
UMC Out Patient
Lubbock, TX
10.2023 - 07.2025
- Executed comprehensive data collection to register patients efficiently for medical exams and diagnostic tests.
- Liaised with insurance team to identify and relay patient requirements.
- Coordinated and confirmed authorization for procedures scheduled for the following
- Achieved streamlined appointment scheduling, enhancing team productivity. Delivered organized logistics for key meetings and events. Fostered strong communication channels between clients and staff, improving service delivery.
- Engaged with patients to ensure satisfaction and address their needs effectively.
- Achieved timely payment collections through effective client engagement. Established flexible payment arrangements that improved client retention. Enhanced client understanding of payment options, resulting in increased compliance.
- Notified patients regarding their surgery arrival times to facilitate smooth operational flow.
- Coordinated with cross-functional teams to troubleshoot and resolve persistent operational issues.
- Assisted patients in locating appropriate areas to enhance overall care experience.
- Developed and implemented training initiatives for staff to foster professional growth.
Patient access representative
UMC Cancer Center
Lubbock, TX
12.2021 - 2023
- Facilitated patient check-ins to ensure efficient workflow and accurate data management using PowerChart and IDX.
- Modified and optimized demos to ensure relevance and effectiveness in showcasing features.
- Conducted thorough insurance verification and ensured accuracy of personal information for compliance.
- Generated weekly financial figures to support budgetary decisions.
- Engaged with nurses through PowerChart to enhance patient care coordination.
- Contacted patients to confirm and coordinate upcoming appointments, ensuring optimal scheduling.
- Oversaw the scanning process of ID and insurance cards to enhance patient documentation. Managed the collection and organization of HIPAA family communication forms to ensure compliance. Streamlined digital filing systems for improved efficiency.
- Managed check-in procedures for patients at pet pediatrician and lab clinic to ensure efficient service delivery.
- Created and organized daily informational packets to support medical staff.
- Managed printing processes for label face sheets and distress forms to support operational efficiency.
- Facilitated payment collection using U.S. Bank to maintain efficient cash flow.
- Oversaw patient appointment management by alerting providers upon patient arrival. Evaluated service delivery timelines to ensure alignment with schedules. Communicated service delays to providers to facilitate timely care.
- Facilitated a welcoming registration process to promote positive patient interactions.
Waitress/Bartender
Chances’R.
Lubbock, TX
12.2018 - 03.2021
- Accept orders and payments from customers
- Enter drink orders and communicating with servers
- Able to handle a fast pace environment
- Knowledge of POS system
- Skilled in mixing, garnishing & serving drinks.
- Ability to help suggest drink/foods
- Aware of inventory on hand and pricing of menu
- Organizing and sanitizing bar area
- Good communication skills with customers that resulted in returning customers
- Legitimately cared and concerned for patrons by being a responsible bartender/server
Leasing Agent
The Heritage Apartments
Lubbock, TX
06.2015 - 01.2017
- Knowledgeable of the property market status
- Negotiate leasing terms and conditions
- Present properties and provided amenities in a positive light to prospective tenants
- Confirm rental application data and personal references
- Ensure proper maintenance and inspect properties periodically
- Assist in monitoring renewals.
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness. Gather information about market competition in the area and file
- Represent the company in a professional manner at all the times.
- Able to separate emotion from business
- Excellent communication and negotiation skills
- Dedicated to serving the apartment owner and tenant
- Enjoys developing strong relationships with tenants
- Responsible for doing all background checks on new tenant application and setting up tenant interviews.
- Assisted in maintaining strong relationships with existing tenants and working on tenant issues to find good solutions.
- Responsible for staying up to date on all laws regarding apartment renting and leasing
- Responsible for reporting the results of all potential tenant background checks to management
- Worked with facility maintenance to develop policies regarding tenant use of common properties.
- Assisted in maintaining the complete database of rejected and accepted tenant applications.
- Maintained company database regarding all tenant applications
- Responsible for executing background checks on all potential tenant applications.
- Assisted in administering all tenant eviction notices.
Pawnbroker
First Cash Pawn
Lubbock, TX
01.2015 - 05.2015
- Examine items to determine condition and worth
- Weigh gold and silver on jewelry items
- Value items based on knowledge of values or listing whole sale prices
- Reject items in unsatisfying condition or having no value
- Sale items on floor that have been bought
- Provide customer service
Assistant manager
Nothing-But-Smokes
Lubbock, TX
11.2012 - 01.2015
- Promote and resolve customer complaints, in a timely and professional manner
- Monitor cash over/short, inventory shrinkage
- Perform all price change request, mark downs/ops as requested by manager
- Communicate any problems with merchandise pricing manager
- Insure all POS and checks are properly approved and authorized
- Follow and enforce all company policies and established procedures in the store
- Enforce all safety and security issues during business hours and opening and closing of store
- Ensure all merchandise is stoked and displays are attractive, priced correctly, and displayed in a safe manner
- Implement and enforce established daily operating procedures to ensure store is clean adequately stocked, organized, and well kept
Education
High school Diploma - undefined
Monterey High School
Lubbock, TX01.2011
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Timeline
Medical Receptionist
Swat Surgical Associates
07.2025 - Current
Patient Access Representative
UMC Out Patient
10.2023 - 07.2025
Patient access representative
UMC Cancer Center
12.2021 - 2023
Waitress/Bartender
Chances’R.
12.2018 - 03.2021
Leasing Agent
The Heritage Apartments
06.2015 - 01.2017
Pawnbroker
First Cash Pawn
01.2015 - 05.2015
Assistant manager
Nothing-But-Smokes
11.2012 - 01.2015
High school Diploma - undefined
Monterey High School