Joassaint Djames-Anis
Elmhurst,NY
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Target
Greenwich, New York
10.2025 - 01.2026
- Handled high-volume calls while maintaining positivity and professionalism, contributing to a seamless customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication, resulting in enhanced customer satisfaction.
- Resolved customer complaints through active listening and problem-solving skills.
- Provided knowledgeable support on product features and benefits to customers.
- Developed strong customer relationships, fostering loyalty and encouraging repeat business.
- Collaborated with team members to improve service delivery processes.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
Habilitation Specialist
QSAC
Astoria, New York
10.2025 - 11.2025
- Developed personalized habilitation plans to support client goals.
- Tracked client progress and provided detailed reports to inform treatment adjustments.
- Supported individuals with developmental disabilities in achieving daily living skills to enhance independence.
- Assisted in developing an environment that encourages independence while maintaining safety standards.
- Collaborated with other members of the healthcare team to ensure comprehensive treatment approaches.
- Participated in case reviews to assess client status and guide treatment planning.
Customer Service Associate
Walgreens
Whitestone, New York
07.2025 - 07.2025
- Resolved customer complaints by employing active listening and problem-solving to ensure positive outcomes.
- Assisted customers with inquiries and product information to enhance overall satisfaction.
- Provided information about products and services available to customers.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to streamline service delivery processes, enhancing customer experience.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained product displays and organized inventory on the sales floor.
- Maintained cleanliness and organization of work area to ensure efficiency.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
High school -
Newtown High school
Queens, New York01.2025
Skills
- Customer service
- Customer support
- Quality assurance
- Problem solving
- Habilitation planning
- Team collaboration
- Good communication
- Interpersonal skills
- Relationship building
- Adaptability
- Effective leadership
- [Language] fluency
Certification
Certification in Music Theory and Instrumental Practice, DESSAIX BAPTISTE Music School, Haiti, Improving skills in music reading and interpretation
Additional Information
When I was in my native country, I had habits of practicing this activity. There were many people who asked me to create graphics for them like logos, event flyers, cover music, booking, and marketing. As a graphic designer, I worked closely with clients to understand their visual needs and create innovative concepts. My work culminated in the design and implementation.
Languages
French
Full Professional
Creole Haitian
Full Professional
English
Professional
Spanish
Limited
Timeline
Customer Service Associate
Target
10.2025 - 01.2026
Habilitation Specialist
QSAC
10.2025 - 11.2025
Customer Service Associate
Walgreens
07.2025 - 07.2025
High school -
Newtown High school