Hi, I’m
Jocelyn Cortez
Financial Services Representative
York,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
years of professional experience
1
year of post-secondary education
2
Certifications
Work History
Wellspan HealthYork, PA
Certified Pharmacy Technician
02.2022 - 04.2023
Job overview
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
CVS PharmacyYork, PA
Lead Certified Pharmacy Technician
07.2018 - 02.2022
Job overview
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles in RXConnect to include current information such as medications and insurance details.
- Supervised a team of pharmacy technicians and coordinated day-to-day assignments.
- Resolved third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Medical Coding And Billing
08.2022 - Current
University Overview
- Dean's List
- Honor Roll
- 4.0 GPA
Skills
Updating medication histories
Certification
CPhT - Certified Pharmacy Technician
PTCB Certification
Renews May 1,2023
Timeline
Licensed Life Insurance Producer
04-2023
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Coding And Billing
08.2022 - Current
Certified Pharmacy Technician
Wellspan Health
02.2022 - 04.2023
CPhT - Certified Pharmacy Technician
05-2021
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2018 - 02.2022