Jocelin Riley
Grand Prairie,TX
Summary
Responsible self-sufficient employee with multiple skills relating to various industries. Work experience includes employee supervision while maintaining a positive, professional attitude emphasizing team organization skills. Proficient in developing a positive relationship with customers, employees, and management. Expertise with making precise decisions, problem solving time management, and serving internal and external customers.
Overview
12
12
years of professional experience
Work History
Retail Sales Consultant
AT&T
05.2022 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services. Submit customer orders and make outbound calls to existing and new customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Exceeded sales goals by 100% utilizing exemplary customer service skills
Co-Manager
Racetrac Petroleum
05.2018 - 04.2022
- Responsible for supporting the General Manager in overseeing the day-to-day operations and sales of a high-volume convenience store retail outlet.
- Assist General Manager in leading and supervising a team of 14 employees, driving $240,000.00 in monthly sales, developing people, and providing the highest level of guest service
- Provided support with accounting functions for the store including supervising and monitoring sales and inventory.
- Assisted in control of inventory and the flow/distribution of materials, merchandise, and supplies.
- Supervised and monitored adherence to all safety-related regulations, including food safety regulations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Promoted development and accountability in the workplace.
Shift Manager
Racetrac Petroleum
07.2015 - 07.2018
- Responsible for supporting the General Manager in overseeing operations and sales of high-volume convenience store.
- Provided associates with necessary supervision and leadership working to drive profitability, develop people, and maintain a high level of guest services.
- Supervised and monitored adherence to all safety-related regulations, including food safety regulations.
- Participated in daily store operational activities as needed
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Sales Associate
Racetrac Petroleum
11.2013 - 07.2015
- Greeted and interacted with customers in a genuine manner, suggesting products that compliment purchases enhancing the customer experience
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Store Sales Associate
Aldi
07.2013 - 11.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Processed customer purchases, perform general cleaning duties, stock shelves, and ensure merchandise is displayed neatly
- Provided exceptional customer service, assisting customer with their shopping experience
- Collaborated with team members and communicated clearly and concisely to store management team.
- Utilized upselling techniques to promote additional products and increase sales.
Merchandise Manager
Garden Ridge
05.2012 - 10.2013
- Managed 10 employees responsible for arranging inventory on the store floor, tagging merchandise and replenishing inventory as needed.
- Maintained updated product knowledge to successfully educate and advise customers.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Responsible for unloading and unpacking merchandise.
- Maintained sales floor ensuring departments were properly conditioned and up to standards.
Sales Associate
Garden Ridge
02.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided information regarding store policies.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Crosswinds
Grand Prairie, TX05.2011
Skills
- Strategic Selling
- Time Management
- Money Transfer Systems
- Persuasive Selling
- Cash Register Operation
- Customer Satisfaction
- Product Promotion
- Productivity Maximization
Timeline
Retail Sales Consultant
AT&T
05.2022 - Current
Co-Manager
Racetrac Petroleum
05.2018 - 04.2022
Shift Manager
Racetrac Petroleum
07.2015 - 07.2018
Sales Associate
Racetrac Petroleum
11.2013 - 07.2015
Store Sales Associate
Aldi
07.2013 - 11.2013
Merchandise Manager
Garden Ridge
05.2012 - 10.2013
Sales Associate
Garden Ridge
02.2012 - 05.2013
High School Diploma -
Crosswinds