Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joceline Pineda-Zarate

Buford,GA

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Bath & Body Works
Flowery Branch, GA
10.2023 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Server

Juicy Seafood
Atlanta, GA
08.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Host

Juicy Seafood
Atlanta, GA
04.2022 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

High School Diploma -

North Springs Charter High School
Atlanta, GA
05-2023

Bachelor of Science - Biochemistry

Georgia Gwinnett College
Lawrenceville, GA
05-2028

No Degree -

Atlanta Dental Assistant School
Buford, GA
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Policy and procedure adherence
  • Multi-tasking strength
  • Excellent people skills

Languages

Spanish
Native or Bilingual

Certification

CPR Certified

Timeline

Server

Juicy Seafood
08.2024 - 10.2024

Sales Associate

Bath & Body Works
10.2023 - Current

Host

Juicy Seafood
04.2022 - 05.2023

High School Diploma -

North Springs Charter High School

Bachelor of Science - Biochemistry

Georgia Gwinnett College

No Degree -

Atlanta Dental Assistant School
Joceline Pineda-Zarate