Jocelyn Adams
North Logan
Summary
Results-oriented professional with experience in dispatch coordination and customer support. Recognized for reliability and effective communication, contributing to streamlined operations and improved service delivery. Committed to utilizing skills to enhance customer satisfaction and operational flow.
Overview
6
6
years of professional experience
Work History
Dispatcher
Fox Pest Control
08.2025 - Current
- Coordinated daily service schedules for technicians to optimize route efficiency.
- Managed customer inquiries and resolved service issues through effective communication.
- Monitored real-time job progress using dispatch software to enhance operational flow.
- Collaborated with field teams to ensure timely completion of pest control services.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 12-20 fleet vehicles.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Advanced Product Support Agent
Malouf
11.2024 - 08.2025
- Resolved customer inquiries through effective communication and product knowledge.
- Streamlined troubleshooting processes, reducing resolution times for common issues.
- Reduced response time for support inquiries by implementing efficient ticketing system workflows and prioritizing tasks effectively.
- Executed product recall strategy, facilitating order management and customer response coordination for more than 2000 individuals in a two-month period.
- Utilized Zendesk for effective tracking and resolution of customer requests and inquiries.
Customer Service Representative
Advanced Call Center Technologies LLC
08.2024 - 11.2024
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Managed customer accounts, updating information and processing requests accurately.
- Collaborated with team members to enhance service delivery and streamline processes.
- Assisted in resolving escalated issues, maintaining high levels of customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Experience Agent
Silac Insurance Company
05.2024 - 07.2024
- Provided exceptional customer support via phone and email, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance customer satisfaction through process improvements.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
- Analyzed customer feedback to identify trends and recommend service enhancements.
Scanning Assistant Coordinator
Soelbergs Market
02.2022 - 02.2024
- Assisted in managing project timelines, ensuring adherence to deadlines and deliverables.
- Collected and entered pricing data into AFS for future reference and use.
- Conducted thorough scans of barcodes to maintain pricing accuracy and consistency across displays.
- Performed tagging operations to effectively communicate pricing information to customers.
- Coordinated and optimized schedules independently to support team productivity.
- Prioritized tasks and allocated time resources to ensure timely project delivery.
Sandwich Artist
SUBWAY®Restaurants
05.2020 - 02.2022
- Prepared high-quality sandwiches by following standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Assisted in training new team members on food preparation and safety protocols.
- Operated cash register accurately, processing transactions and managing cash flow effectively.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Implemented food safety practices to maintain compliance with health regulations and standards.
Education
Bachelor of Education - Elementary Education
Western Governors University
Salt Lake City, UT04-2029
Skills
- Customer service
- Data entry
- Microsoft windows and office
- Software proficiency
- Reliability
- Verbal and written communication
- Task prioritization
- Quick learner
- Punctuality
Timeline
Dispatcher
Fox Pest Control
08.2025 - Current
Advanced Product Support Agent
Malouf
11.2024 - 08.2025
Customer Service Representative
Advanced Call Center Technologies LLC
08.2024 - 11.2024
Customer Experience Agent
Silac Insurance Company
05.2024 - 07.2024
Scanning Assistant Coordinator
Soelbergs Market
02.2022 - 02.2024
Sandwich Artist
SUBWAY®Restaurants
05.2020 - 02.2022
Bachelor of Education - Elementary Education
Western Governors University