Jocelyn Alvarez
Miami,FL
Summary
Dynamic and dedicated professional with a proven track record as a Shift Leader at Panda Express, excelling in customer service, team management, and safety compliance. Highly skilled in communication, problem-solving, and adapting to diverse and high-pressure environments. Certified in CPR and adept at following safety procedures, with a strong focus on professionalism, cultural sensitivity, and maintaining high performance standards. Demonstrated excellence in staff training and development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
Miami, FL
11.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, delegated daily tasks, responsibilities and foster a positive team atmosphere that encouraged growth and development.
- Accomplished multiple tasks within established timeframes.
- Demonstrated flexibility and adaptability amidst schedule changes, absences, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies and safety procedures.
- Increased customer loyalty through personalized interactions.
- Performed pre-opening and afternoon safety checks to verify food safety, sanitation and facility maintenance by checking the store expiration dates, cooking temperatures, checking equipment, ventilation and freezers to ensure the establishment meets local, state, and federal health regulations and codes.
- Developed strong communication skills among staff members.
Education
High School Diploma -
South Miami Senior High School
Miami, FL05.2024
Skills
- Strong verbal and written communication
- Positive Attitude
- CPR
- Customer Service
- Food and Beverage Service
- Administrative tasks
- Safety Procedures
- Company policy adherence
- Issue Resolution
- Emergency Procedures
- Policy Implementation
- Sales Techniques
- Staff Training and Development
- Budget Control
- Team Leadership
- Complex Problem-Solving
- Equipment Troubleshooting
- Quality Inspections
- POS System Operation
- Team Supervision
- Assigning Work
Certification
- Hearthsaver CPR Certification
- ServSafe Certification
- AED Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Portuguese
Elementary
Timeline
Shift Leader
Panda Express
11.2022 - Current
High School Diploma -
South Miami Senior High School