Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Basquez

Houston,USA

Summary

A professional hospitality specialist with robust experience in creating memorable guest experiences. Known for a strong focus on team collaboration, adaptability, and achieving results. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Recognized for reliability and effective communication, ensuring seamless operations and high guest satisfaction.

Overview

2
2
years of professional experience

Work History

Bay Host

Top Golf
01.2025 - Current
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.

Squad Member

Mod Pizza
07.2024 - 10.2025
  • Deliver excellent customer service and teamwork, enhancing guest satisfaction through positive interaction and timely service.
  • Work closely with the team to maintain a clean, organized environment, ensuring smooth operations and high productivity.
  • Consistently achieve high customer satisfaction scores by efficiently managing tasks and maintaining quality standards.
  • Assist colleagues in busy periods, fostering a cooperative atmosphere and contributing to team success.
  • Focus on detail in food preparation and presentation, ensuring health and safety standards compliance.

Office Assistant

Waltrip HS
01.2024 - 06.2024
  • Managed document filing, improving retrieval efficiency
  • Maintained an organized office environment
  • Assisted in various office errands, ensuring smooth operations

Team Member

Chick-fil-A
05.2023 - 03.2024
  • Helped customers find specific products, answered questions, and offered product advice
  • Learned roles of other departments to provide coverage and keep the store operational
  • Assisted with training new team members

Promotional Team Member

Assist Marketing
12.2023 - 01.2024
  • Promoted Coca-Cola products effectively
  • Delivered enthusiastic customer interactions
  • Boosted product visibility

Education

High School Diploma -

Waltrip High School
Houston, TX

Lonestar Cy-Fair
05-2026

Skills

  • Customer Service
  • Adaptability
  • Organization
  • Safe Food Serving
  • Problem Solving
  • Critical Thinking

Timeline

Bay Host

Top Golf
01.2025 - Current

Squad Member

Mod Pizza
07.2024 - 10.2025

Office Assistant

Waltrip HS
01.2024 - 06.2024

Promotional Team Member

Assist Marketing
12.2023 - 01.2024

Team Member

Chick-fil-A
05.2023 - 03.2024

High School Diploma -

Waltrip High School

Lonestar Cy-Fair

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Jocelyn Basquez