Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Balderrama

Garden Grove,CA

Summary

Conscientious professional pursuing a full-time role that presents professional challenges, allowing me to use interpersonal, management, and problem-solving competencies. Eager to contribute to the company’s achievements while I further advance my professional skills

Overview

10
10
years of professional experience

Work History

District Manager

Project Hope Alliance
08.2021 - Current
  • Maintained accurate documentation on all 30+ cases, ensuring compliance with regulations and confidentiality requirements.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Developed and executed comprehensive training programs for case managers, resulting in improved employee performance
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Behavior Therapist

Behavioral Concepts
09.2020 - 09.2021
  • Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
  • Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
  • Enhanced client progress by consistently monitoring and adjusting treatment goals.
  • Collaborated with multidisciplinary teams for comprehensive client care and support.
  • Increased parent involvement in therapy sessions, fostering a supportive home environment.

Assistant Manager

La Sirena
02.2014 - 07.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Education

Bachelor of Arts - Psychology

Humboldt State University
Arcata, CA

Associate of Arts - Psychology

Irvine Valley College
Irvine, CA

Associate of Arts - Social And Behavioral Sciences

Irvine Valley College
Irvine, CA

High School Diploma -

Tustin High School
Tustin, CA

Skills

  • Attention to Detail
  • Problem-solving
  • Organizational skills
  • Ethical conduct
  • Customer Relations
  • Active listening
  • Records Management
  • Adaptability and Flexibility
  • Conflict Resolution
  • Policy Enforcement
  • Client Relationship Building
  • Interpersonal Communication

Timeline

District Manager

Project Hope Alliance
08.2021 - Current

Behavior Therapist

Behavioral Concepts
09.2020 - 09.2021

Assistant Manager

La Sirena
02.2014 - 07.2021

Bachelor of Arts - Psychology

Humboldt State University

Associate of Arts - Psychology

Irvine Valley College

Associate of Arts - Social And Behavioral Sciences

Irvine Valley College

High School Diploma -

Tustin High School

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Jocelyn Balderrama