JOCELYN BERUBE
Fort Myers
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
Naples
01.2022 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Took orders from customers accurately and in a timely manner.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Set up tables in between patrons to reduce wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Bosphorus Bistro
Winter Garden
09.2021 - 12.2021
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Implemented feedback from customers to improve service quality and menu offerings.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Olive Garden Restaurant
Portage
07.2017 - 09.2021
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and confirmed complete orders.
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained records of transactions made during shift as required by law or company policy.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Followed health safety guidelines when preparing and serving food products.
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Delivered food orders promptly and courteously.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of General Studies - Dental Hygiene
Kellogg Community College
Battle Creek, MI01-2013
Skills
- Customer service
- Order management
- Cash handling
- Health safety compliance
- POS operation
- Table setup
- Menu knowledge
- Conflict resolution
- Effective communication
- Training new staff
- Table setting
- Process payments
- Service oriented
- Wine service
- Dining customer service
- Cool under pressure
- Memory retention
- Table bussing
- Tips Distribution
- Guest relations
- Food service
Timeline
Server
Cooper's Hawk Winery and Restaurant
01.2022 - Current
Server
Bosphorus Bistro
09.2021 - 12.2021
Server
Olive Garden Restaurant
07.2017 - 09.2021
Bachelor of General Studies - Dental Hygiene
Kellogg Community College