Jocelyn Castillo
Comcast
Roseville,CA
1
Certification
6
years of professional experience
Results-driven customer and account management professional with 7+ years of experience in retail, sales, client relations, and team leadership. Experienced in managing business relationships, coordinating customer-facing events, driving engagement, resolving issues, and representing a major national telecommunications company. Strong communicator with a proven ability to build relationships, work independently, manage competing priorities, and deliver results in fast-paced environments.
Work History
Community Account Representative
1 Year- Managed relationships with property managers and residential communities to increase awareness and adoption of services.
- Served as a primary point of contact for assigned properties and community partners, building long-term professional relationships.
- Coordinated and participated in community events designed to increase customer engagement and generate business opportunities.
- Promoted products and services while identifying opportunities to increase customer acquisition and retention.
- Collaborated with internal teams and property partners to coordinate marketing activities and resolve customer or account-related concerns.
- Maintained relationships across a portfolio of approximately 96 properties.
Sales Representative Lead
3 Years 4 Months- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Demonstrated comprehensive product knowledge, effectively addressing customer inquiries and concerns.
- Executed sales strategies to achieve individual and team goals consistently.
- Trained new staff on product offerings, sales techniques, and customer service best practices.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Assistant Manager
2 Years 4 Months- Supported daily store operations while providing leadership and direction to team members.
- Assisted with hiring, training, coaching, and developing employees.
- Delivered exceptional customer service while supporting store sales and performance goals.
- Helped manage inventory, merchandising, opening/closing procedures, and cash-handling responsibilities.
- Assisted management with maintaining an organized, productive, and positive store environment.
Education
Associate of Science - Social Behavior & Science
Skills
Customer engagement
Customer relationship management
Account management
Goal oriented
Sales proficiency
Teamwork and collaboration
Certification
Real Estate Principles- Completed 2021
Legal Aspects of Real Estate- Completed 2022
Real Estate Practice- Completed 2022
Timeline
Community Account Representative
Comcast
05.2025 - 05.2026Read More
Sales Representative Lead
XFINITY Store by Comcast
01.2022 - 05.2025Read More
Assistant Manager
Foot Locker
01.2020 - 05.2022Read More
Yuba College
Associate of Science from Social Behavior & Science
Read More