Ramon Irurita
Vineland,NJ
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
10
10
years of professional experience
Work History
Community Account Representative
Comcast
01.2020 - Current
- Manage contracts for 65 assigned properties and provide client service support to Owners and Management Groups by building relationships and providing white glove treatment.
- Meet and exceed sales goals including net add improvement and penetration goals as established by local market.
- Drives customer acquisition, awareness, retention and curiosity about XFINITY products.
- Mentored five team members, resulting in stronger staff development and increased productivity.
- Developed and implemented legal process for addressing marketing violations for Freedom Region.
Manager
Red Lobster
01.2016 - 01.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Delegated 50+ employee schedules and tasks, providing feedback and constructive criticism as needed.
- Managed and motivated employees to be productive and engaged in work.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and maintained culinary training program within Philadelphia Market .
Supervisor
Red Lobster
06.2013 - 01.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Implemented a plan to cut operating cost by 1%. We were able to achieve 3% by the end of the fiscal year.
Education
High School Diploma -
Vineland High School
Vineland, NJ2013
Skills
- Account Management
- Training and Development
- Customer Service Process Improvement
- Customer Relationship Management
- Sales and Marketing
- Business Administration
Languages
Spanish
Volunteer
Northeast Division Career Ambassador - Comcast 05/2023-Present
- Directly influence NED’s DE&I sourcing strategy
- Partner with Talent Acquisition on next steps for candidates
- Represent Comcast at hiring and networking events throughout the Northeast footprint.
Director of Children's Ministry - Higher Places Ministry 06/2021-Present
- Lead the development of ongoing and effective volunteer recruiting, orientation, placement, onboarding, and training.
- Create and maintain yearly financial budget
- Perform ongoing assessment of programs, procedures, and systems to determine effectiveness and alignment
Timeline
Community Account Representative
Comcast
01.2020 - Current
Manager
Red Lobster
01.2016 - 01.2020
Supervisor
Red Lobster
06.2013 - 01.2016
High School Diploma -
Vineland High School