Jocelyn Cervantes
North Richland Hills,TX
Summary
Detail-oriented professional with exceptional organizational skills and a strong focus on customer service. Demonstrated success in managing phone systems and scheduling, contributing to efficient front desk operations. Known for creating a welcoming environment that enhances client satisfaction and engagement.
Results-driven Production Manager with expertise in optimizing operations and leading high-performing teams. Demonstrates strong communication and problem-solving skills to uphold quality and efficiency standards. Proficient in lean manufacturing principles and process improvement techniques, consistently delivering reliable production outcomes.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
CTI Foods
Saginaw, TX
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Responded to customer inquiries via phone, email, and in person.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow..
Production Lead
CTI Foods
Saginaw, TX
02.2020 - 12.2022
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
- Resolved conflicts between staff members when necessary.
- Provided guidance and support to subordinates in their daily activities.
- Analyzed production data to identify trends and areas for improvement.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX06-2023
GED -
Pacheco High School
Los Banos, CA06-2018
Skills
- Customer service
- Attention to detail
- Problem-solving skills
- Documentation and reporting
- Verbal and written communication
- Call forwarding
- Email correspondence
- Team management
- Office administration
- Microsoft Office
- Customer relationship management
- Strategic planning
Languages
3
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
CTI Foods
12.2022 - Current
Production Lead
CTI Foods
02.2020 - 12.2022
Associate of Arts -
Tarrant County College
GED -
Pacheco High School
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