Jocelyn Chavez
Hudson Pro Orthopaedics & Sports Medicine
West New York,NJ
2
Languages
18
years of professional experience
Dedicated healthcare professional with 10+ years of experience in medical practice management, rehabilitation, and patient care. Experienced in overseeing daily office operations, managing staff and provider schedules, coordinating patient care, and supporting multidisciplinary healthcare teams. Currently manage operations for a practice with 8 providers across multiple specialties. Strong leader with excellent organizational, communication, and problem-solving skills, committed to maintaining efficient operations and delivering a positive patient experience.
Work History
Office Manager
4 Years 7 Months- Manage the daily operations of a busy multidisciplinary medical practice.
- Oversee scheduling, patient flow, staff coordination, and administrative operations for 8 providers across multiple specialties.
- Coordinate operations for Physical Therapy, Chiropractic, Orthopedics, Pain Management, Spine, and Hand services.
- Manage provider schedules, patient appointments, cancellations, rescheduling, and follow-up communication.
- Supervise and coordinate front-desk and administrative staff to ensure efficient office operations.
- Communicate with patients regarding appointments, treatments, referrals, medical documentation, and office policies.
- Coordinate communication between providers, therapists, patients, and outside medical facilities.
- Assist with insurance-related administrative tasks, referrals, authorizations, and patient inquiries.
- Maintain a professional and organized patient-centered environment while ensuring smooth daily workflow.
- Support providers with administrative needs and help resolve scheduling and operational issues.
Front Desk / Administrative Support
10 Years 7 Months- Managed patient check-in and check-out, appointment scheduling, phone calls, and patient inquiries.
- Managed patient check-in and check-out, coordinated appointment scheduling, and addressed patient inquiries to enhance front-office operations.
- Coordinated physical therapy and rehabilitation appointments while maintaining accurate schedules.
- Assisted patients with registration and paperwork, ensuring accurate insurance information and facilitating smooth office processes.
- Communicated with patients and staff to ensure efficient daily operations.
- Maintained patient records and handled confidential information professionally.
- Supported therapists and clinical staff by organizing administrative tasks and streamlining front-office operations.
Lead Massage Therapist/Manager
2 Years 2 Months- Provided high-quality therapeutic and customized massage treatments based on individual client needs and preferences.
- Served as Lead Massage Therapist, supporting and mentoring massage therapists to maintain consistent treatment and service standards.
- Assisted with daily spa operations, including staff coordination, scheduling, client service, and treatment room assignments.
- Managed client appointments, inquiries, cancellations, and service-related concerns while maintaining a professional and welcoming environment.
- Trained and supported massage therapists on treatment techniques, client care, policies, and professional standards.
- Helped monitor therapist schedules and ensured efficient use of treatment rooms and staff availability.
- Built strong client relationships through personalized care, excellent communication, and exceptional customer service.
- Addressed client concerns and worked to resolve issues while maintaining client satisfaction and retention.
- Assisted with onboarding and training new team members and provided ongoing support to staff.
- Maintained a clean, organized, and professional treatment environment in accordance with company standards.
- Demonstrated strong leadership, organization, communication, and multitasking skills in a fast-paced spa environment.
Licensed Massage Therapist
1 Year 10 Months- Delivered therapeutic massage services to patients, enhancing their recovery within a multidisciplinary rehabilitation environment.
- Performed massage techniques tailored to individual patient needs and treatment goals.
- Worked closely with healthcare and rehabilitation professionals to support patient care.
- Maintained accurate treatment documentation and followed professional standards of practice.
- Cultivated effective patient communication and customer service skills, fostering trust and engagement during individualized care.
Clinical Massage Therapist- Rehabilitation Aide
2 Years 4 Months- Collaborated with medical staff to develop comprehensive care plans for patients.
- Assisted physical therapists with prescribed patient exercises and rehabilitation activities.
- Supported physical therapists during patient appointments and assisted with various treatments performed during therapy sessions.
- Worked directly with patients to provide hands-on support and ensure comfort and safety throughout treatment.
- Collaborated with physical therapists and clinical staff to support patients throughout their rehabilitation process.
- Maintained professionalism, patient confidentiality, and a high standard of patient care.
Education
Licensed Massage Therapist
High School Diploma
Skills
Healthcare Office Management
• Practice Operations
• Staff Leadership
• Provider Scheduling
• Patient Coordination
• Front Desk Management
• Patient Relations
• Staff Training
• Insurance & Referral Coordination
• EMR/EHR
• HIPAA Compliance
• Workflow Management
• Multidisciplinary Team Coordination
• Clinical Support
• Problem Solving
Languages
English
Spanish
Timeline
Office Manager
Hudson Pro Orthopaedics & Sports Medicine
01.2022 - CurrentRead More
Lead Massage Therapist/Manager
Massage Envy
04.2019 - 06.2021Read More
Front Desk / Administrative Support
Synergy Sports & Medical Rehabilitation
05.2012 - 12.2022Read More
Licensed Massage Therapist
Synergy Sports & Medical Rehabilitation
07.2010 - 05.2012Read More
Clinical Massage Therapist- Rehabilitation Aide
Dr. Felix Roque, MD
03.2008 - 07.2010Read More
Berdan Institute
Licensed Massage Therapist
Read More
Passaic County Technical Institute
High School Diploma
Read More