Yesica Rodriguez
Fort Collins,CO
Summary
Results-driven Office Manager with a solid background in healthcare administration and team management. Skilled in developing and executing policies that enhance operational efficiency and support quality patient care. Effective communicator with a talent for fostering teamwork and collaboration among diverse professionals. Key achievements include implementing organizational improvements and successfully managing multiple priorities in fast-paced environments. Proficient in Microsoft Office, bilingual in Spanish, and adept at fostering positive patient and team experiences.
Overview
9
9
years of professional experience
Work History
Office Manager • Healthcare
Centre Avenue Health and Rehab
Fort Collins, CO
10.2021 - 07.2025
- Managed and led teams effectively, driving high performance and motivation among peers.
- Demonstrated proficiency in Microsoft Word and Excel for efficient project management.
- Applied healthcare management principles to enhance organizational operations.
- Fluent in Spanish; communicated effectively through written reports and presentations.
- Led Safety Meetings to promote a culture of safety within the healthcare organization.
- Oversaw reception and administrative assistant teams to improve efficiency.
- Identified cost-saving measures to minimize waste and adhere to budgets.
- Maintained accuracy in resident trust account numbers, overseeing accounts receivable and payable.
- Coordinated resident medical appointments and Transportation.
- Responsible for onboarding, training, and offboarding.
Receptionist • Admin. Assistant
Centre Avenue Health and Rehab
Fort Collins, CO
06.2020 - 10.2021
- Streamlined front desk operations, ensuring efficient patient check-in processes.
- Handled multi-line phone system, directing calls to appropriate staff promptly.
- Greeted visitors and offered assistance to enhance their experience.
- Delivered exceptional customer service to both internal and external stakeholders.
- Managed incoming mail distribution, coordinated courier services, and executed faxing and photocopying requests.
HR Coordinator
Interim Home Healthcare Agency
Fort Collins, CO
06.2016 - 08.2019
- Coordinated employee onboarding and orientation for new hires in healthcare roles.
- Developed HR policies to ensure compliance with agency standards.
- Facilitated training programs to enhance skills in home healthcare services.
- Managed employee records, ensuring confidentiality of sensitive information.
- Conducted onboarding activities, including benefits enrollment and new hire paperwork.
- Scheduled staff meetings and training sessions to improve team communication.
- Collaborated with management to create effective compensation plans aligned with organizational goals.
- Initialized background checks for prospective new hires.
Education
Bachelor of Science - Healthcare Administration
Colorado Christian University
Denver, CO05-2023
Skills
- Healthcare Office Management
- HR Policies, Onboarding, and Off-boarding
- Accounts Receivable and Payable
- Patient Relations
- Microsoft Office Suite (Word, Excel)
- Team Leadership
- Bilingual Communication English/Spanish
- Notary Public
- Scheduling and Coordination
- I-9 and Background Checks
References
Available Upon Request
Leadership Experience
I have experience and leadership skills leading the Safety Meetings within a healthcare organization. I also have outstanding skills in leading and managing a reception and Admin. Assistant team. Excelled in finding ways to minimize unnecessary spending to meet budgets, and minimizing waste. Leading and precise with resident trust account numbers with accounts receivable and accounts payable.
Languages
Spanish
Full Professional
Timeline
Office Manager • Healthcare
Centre Avenue Health and Rehab
10.2021 - 07.2025
Receptionist • Admin. Assistant
Centre Avenue Health and Rehab
06.2020 - 10.2021
HR Coordinator
Interim Home Healthcare Agency
06.2016 - 08.2019
Bachelor of Science - Healthcare Administration
Colorado Christian University