Jocelyn Chimal

- Plan and organize various events for gatherings in South and Central Florida

- Respond promptly to new event inquiries via email and phone

- Coordinate with clients to understand their event requirements and objectives

- Develop event concepts and themes

- Present current decor, styling, and themed trends, including special add-ons

- Create and manage event timelines and schedules for equipment setup/cleanup, guest arrivals, and mobile vendors

- Secure venues and coordinate logistics such as catering and visual equipment

- Create sample mood boards On Adobe Illustrator for visual representation of events, including color palettes, themes, tablescape, vendors, and floral

- Coordinate floral arrangements with the floral boutique

- Create client invoices via Lasso Event Management software

- Provide clients with company contracts for review and signature, outlining specific event terms and conditions

- Inventory tracking, recording, ordering, and replenishing

- Manage social media accounts with effective branding and audience engagement

- Create and manage paid social media campaigns to promote special event dates and community gatherings

- Create creative graphic design for logo, branding, event flyers, welcome signs, and brochures

- Serve as the event photographer, capturing high-quality images for visual storytelling and branding by editing photos with Adobe Lightroom

- Performed a variety of cleaning activities daily for five 8-floor residential buildings, administrative offices, and amenities, including sweeping, mopping, dusting, and polishing.

- Ensured all common areas, such as lobbies, elevators, decor, and stairs, were maintained and inspected according to Akam standards.

- Notified the housekeeping supervisor and HOA office management of any damages, deficits, or disturbances.

- Addressed complaints and requests with professionalism and patience.

- Implemented safety and health measures to ensure residents were informed of company-related practices.

• Managed Salesforce Marketing Cloud email marketing campaigns for 10+ branded live, hybrid, & virtual events during the year with above the industry average open & click rates for multiple clients
• Designed and edited emails (HTML/images/GIF) for clients such as Emeraldx
• Following event branding guidelines to promote participation in events
• Executed mobile app promotion via landing pages, logos, quick links, QR codes, emails, & SMS forms
• Provided client analysis reports on audience engagement to identify the event's success & areas of improvements
• Provided client dashboard, admin support & sales troubleshoot.
• Implemented new strategies to improve click-through rates and conversion.
• Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
• Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.

-Merchandising, providing outstanding customer service

-Carry out the shop's marketing visuals & implemented specials/discounts on products

-Comply with shop standards & visual product placement

-Assisted with inventory, including receiving & understocking merchandise

-Usage of Standard Operating Procedures (SOP) in Yobi's cannabis dispensary point of sale & store management system

-Credit Union cash processing & deposits

• Successfully managed a team of 4, trained new employees
• Performed weekly team & employee evaluation reports
• Strategically ensured daily quality assurance inspections of the facility, rating of 85% or higher
• Attended monthly customer service, leadership, & performance trainings.