Jocelyn Ducharme
Blaine,MN
Summary
Driven Sales Associate with a proven track record at Once Upon A Child Franchise, excelling in customer engagement and boosting sales revenue through exceptional service and persuasive selling. Skilled in problem-solving and building lasting relationships, consistently achieving monthly sales targets. Demonstrates reliability and excellent people skills, enhancing team productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Once Upon A Child Franchise
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma - Generals
Paladin Career And Technical High School
Coon Rapids, MN06.2018
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Adapt to diverse groups
- Building rapport
- Hospitality and accommodation
- Conflict Resolution
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Sales Associate
Once Upon A Child Franchise
05.2022 - Current
High School Diploma - Generals
Paladin Career And Technical High School