Jocelyn Estrada
Colorado Springs,CO
Summary
Compassionate professional in animal care, known for high productivity and efficient task completion. Skilled in animal behavior assessment, medical treatment administration, and nutrition planning. Excels with empathy, communication, and patience to ensure optimal care and welfare of animals in various settings.
Overview
5
5
years of professional experience
Work History
Dog Groomer
PetSmart Charities
Pueblo, Colorado
01.2024 - 08.2024
- Scheduled appointments for clients using online software programs.
- Kept detailed records of services performed for each animal client.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
LINC Peer Navigator
Colorado State University of Pueblo
Pueblo, Colorado
01.2022 - 01.2024
- Assisted patrons with locating, checking out, and returning library materials.
- Organized shelves and maintained an orderly collection of books and other resources.
- Provided technical assistance to patrons in using computers and printers.
Lifeguard
City Of Pueblo Parks & Recreation Department
Pueblo, CO
06.2022 - 08.2022
- Monitored safety of guests in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
Barista
Dunkin' Donuts
Pueblo, CO
02.2020 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Trained new team members with positive reinforcement and respectful, encouraging coaching
Education
High School Diploma -
East High School
Pueblo, CO03.2022
Skills
- Customer service
- Accident Site Management
- Hazard Detection
- CPR Proficiency
- Equipment Checks and Assessments
- Equipment and Store Cleaning
- Cash Register Operations
- Team Instructions
Languages
Spanish
Native/ Bilingual
Timeline
Dog Groomer
PetSmart Charities
01.2024 - 08.2024
Lifeguard
City Of Pueblo Parks & Recreation Department
06.2022 - 08.2022
LINC Peer Navigator
Colorado State University of Pueblo
01.2022 - 01.2024
Barista
Dunkin' Donuts
02.2020 - 08.2021
High School Diploma -
East High School
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