Jocelyn Flores
Morganton,NC
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 3 years of hands-on experience in administrative roles. I'm very adaptable and easy to teach.
Overview
15
15
years of professional experience
Work History
Receptionist
Molded Fiber Glass / NC
Morganton , NC
2018.11 - 2023.11
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with special projects assigned by management when required.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Helped with orientation process.
- Translated for our Spanish speaking teammates.
- Translated documents.
Quality Inspector
Molded Fiber Glass / NC
Morganton , NC
2020.07 - 2021.01
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Assisted in the development of new processes or procedures related to quality assurance activities.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Provided technical support to production staff regarding quality issues.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Used specialized tools to take precise measurements of various aspects of samples.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Maintained accurate records of inspection results and corrective actions taken when necessary.
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Accounting Clerk
Molded Fiber Glass / NC
Morganton , NC
2019.04 - 2020.04
- Matched orders with invoices and recorded required information.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Analyzed documentation and standard financial statements for accuracy.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
Production Line Worker
Molded Fiber Glass / NC
Morganton , NC
2018.11 - 2019.04
- Assembled component parts of items and completed hand-finishing of final products.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Met or exceeded target for on-time customer shipments.
- Inspected parts for defects or discrepancies.
- Supported QA measures by inspecting items and removing defective elements.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Shift Leader
Taco Bell
Morganton , NC
2008.11 - 2010.09
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
East Burke High School
Connelly Springs, NC2008-06
Skills
- Project Coordination
- Bookkeeping
- Administrative Support
- File Management
- Data Entry
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Quality Inspector
Molded Fiber Glass / NC
2020.07 - 2021.01
Accounting Clerk
Molded Fiber Glass / NC
2019.04 - 2020.04
Receptionist
Molded Fiber Glass / NC
2018.11 - 2023.11
Production Line Worker
Molded Fiber Glass / NC
2018.11 - 2019.04
Shift Leader
Taco Bell
2008.11 - 2010.09
High School Diploma -
East Burke High School
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