Jocelyn Flores
Pasadena
Summary
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
7
7
years of professional experience
Work History
Cashier
Wendy's
Pasadena, TX
01.2026 - 05.2026
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections, providing accurate information on food items.
- Handled cash, credit, and debit transactions with attention to accuracy and security protocols.
Production Worker
Alcon Manufacturing
Houston, TX
10.2024 - 02.2025
- Operated machinery to assemble products according to quality standards
- Followed safety protocols to maintain a secure work environment
- Conducted routine inspections to identify defects and ensure product integrity
- Collaborated with team members to meet daily production targets
Cook
Whatabuger
Pearland, TX
05.2024 - 10.2024
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen areas, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels and notifying supervisors of shortages.
- Operated kitchen equipment safely and efficiently, including grills, fryers, and ovens.
Janitorial Worker
Turner Industries
Pasadena, TX
01.2023 - 05.2023
- Maintained cleanliness and organization of facilities, ensuring compliance with safety standards.
- Operated cleaning equipment including floor scrubbers and vacuums to enhance operational efficiency.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in training new staff on cleaning protocols and safety procedures.
Team Leader
Whatabuger
Pasadena, TX
06.2019 - 09.2020
- Led team in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on company procedures and safety protocols.
- Managed scheduling to optimize shift coverage and reduce downtime.
- Implemented process improvements to enhance service speed and quality.
- Resolved customer complaints, maintaining positive relationships and repeat business.
Education
High School Diploma -
Richard Miller Academy
Pasadena, TX05-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cash handling and management
- Staff training
- Inventory management
- Records maintenance
- Basic math
Timeline
Cashier
Wendy's
01.2026 - 05.2026
Production Worker
Alcon Manufacturing
10.2024 - 02.2025
Cook
Whatabuger
05.2024 - 10.2024
Janitorial Worker
Turner Industries
01.2023 - 05.2023
Team Leader
Whatabuger
06.2019 - 09.2020
High School Diploma -
Richard Miller Academy