Jocelyn Foalima
Las Vegas
Summary
Highly motivated and organized professional with experience in healthcare, senior living, and office administration. Skilled in front desk operations, patient and/or resident support, and coordinating daily activities with efficiency and care. Known for strong communication, multitasking, and customer service skills, with a commitment to creating welcoming and positive experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge/Receptionist
Oakmont of The Lakes
Las Vegas
11.2025 - Current
- Greet residents & guests
- Answer incoming phone calls
- Assist with transportation requests
- Generate work orders for maintenance issues
- Schedule appointments
- Filing resident & employee paperwork
- Maintain front lobby cleanliness
- Assist with tour scheduling & paperwork
- Log in & deliver packages
- Be able to provide necessary and important information for both residents and employees
Medical Receptionist
Summerlin Dermatology
Las Vegas
01.2025 - 11.2025
- Check-in
- Check-out
- Appointment scheduling
- Clerical work
- Filing
- Outbound confirmation calls
- Insurance verification
- New patient paperwork
- Payment collection
- Referral checks
Concierge/Receptionist
Las Ventanas at Summerlin
Las Vegas
06.2024 - 01.2025
- Answering phone calls
- Conducting wellness checks
- Assisting residents with issues regarding maintenance, housekeeping, outings/trips, and dining reservations.
- Clerical work
- Back office assistant work
- Package logging
Activity Assistant
Las Ventanas at Summerlin/HumanGood
Las Vegas
06.2024 - 01.2025
- Medical charting
- Conducting hands-on activities with patients
- Creating care plans for new patients
- Co-ordinates/schedules activities, appointments, and other functions for the patients
- Planning and scheduling outings and outside activities for residents
Concierge/Receptionist
Escalante at The Lakes
Las Vegas
06.2024 - 11.2024
- Answering phone calls
- Assisting residents with issues regarding maintenance or housekeeping.
- Clerical work
- Back office assistant work
- Package logging
Call Center Customer Service Representative
Allegiant Air
Las Vegas
09.2023 - 06.2024
- Answering phone calls
- Handle a large volume of inbound and outbound calls in a timely manner
- Assisting customers with making reservations, rebooking of flights, checking into flights, adding/removing baggage, and flight issues/disruptions
- Collecting payment through phone
- Management and resolve customer complaints
- Answer customer questions/concerns
- Answering inbound callers
- Sell products or services
Dietary Aide/Server
Las Ventanas Senior Living
Las Vegas
05.2018 - 09.2023
- Customer service
- Serving
- Assisting residents
- Maintaining cleanliness of work area
- Set up tables or other dining areas with attention to cleanliness and order
- Dishwashing
- Food preparation and serving
- Assist in menu planning
- Delivering dishes and trays at designated times and rooms
- Stock ingredients and monitor inventory
- Going to resident rooms and taking orders
- Knowledge of sanitation and safety guidelines
- Temperature taking of foods
Retail Sales Associate
Marshalls
Las Vegas
11.2017 - 02.2018
- Customer service
- Cashier/cash handling
- Restocking
- Sorting new merchandise
- Answering phones and transferring calls
- Maintain cleanliness of work area
Office Assistant
O'Harmony Realty
Las Vegas
05.2016 - 08.2017
- Sorting/sending mail
- Clerical duties
- Answering multi-line phone
- Filing
- Emailing HOA, tenants, and homeowners
- Rent intake
- Maintaining a clean lobby
- Greeting and welcoming clients
Education
High School diploma -
Nevada Virtual Academy
Las Vegas, NVSkills
- Front desk operations, administrative support & clerical coordination
- Multi-line phone systems & high-volume inbound/outbound calls
- Appointment scheduling, calendar management & event/activity coordination
- Insurance verification, payment processing & cash handling
- Patient care support, medical charting, care plan assistance & HIPAA compliance
- Resident engagement, therapeutic activity planning & individualized support
- Senior care services, dietary assistance & meal service coordination
- Food safety, sanitation compliance & inventory monitoring
- Customer service, conflict resolution & concierge-level support
- Microsoft Office, Excel, Google Docs & database systems
Certification
- Non-CDL Class C
- CPR Certification
- First Aid Certification
- Food Handler Certification
- AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Concierge/Receptionist
Oakmont of The Lakes
11.2025 - Current
Medical Receptionist
Summerlin Dermatology
01.2025 - 11.2025
Concierge/Receptionist
Las Ventanas at Summerlin
06.2024 - 01.2025
Activity Assistant
Las Ventanas at Summerlin/HumanGood
06.2024 - 01.2025
Concierge/Receptionist
Escalante at The Lakes
06.2024 - 11.2024
Call Center Customer Service Representative
Allegiant Air
09.2023 - 06.2024
Dietary Aide/Server
Las Ventanas Senior Living
05.2018 - 09.2023
Retail Sales Associate
Marshalls
11.2017 - 02.2018
Office Assistant
O'Harmony Realty
05.2016 - 08.2017
High School diploma -
Nevada Virtual Academy