Jocelyn Guerrero
Chicago Heights,IL
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Clerk
CD One Price Cleaners
Chicago Heights, Illinois
08.2022 - Current
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
- Maintained accurate records of customer orders and payments.
- Followed up with customers on pending orders via telephone or email.
- Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
- Provided excellent customer service by responding quickly to complaints or requests for assistance in a timely manner.
- Maintained records of customer accounts and transactions.
- Managed inventory levels through regular stock checks and ordering additional supplies as needed.
- Assisted management in creating promotional materials for upcoming events or sales campaigns.
- Verified that all incoming garments were properly tagged with customer information prior to cleaning process.
- Processed payments using cash registers and credit card machines.
- Performed daily opening and closing procedures including counting money in the register drawer.
Dental Assistant
Dental Dreams LLC
Chicago Heights, Illinois
06.2019 - 10.2021
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Kept accurate records of dental treatments provided for each patient's visit.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Ensured compliance with infection control policies and procedures.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Education
Certificate Of Completion - Nail Technician
Cosmetology
05.2025 - 08.2025
Bloomtrail H.S.
Chicago Heights, ILSkills
- Data entry
- Customer service
- Record keeping
- Inventory management
- Patient interaction
- Appointment scheduling
- Attention to detail
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Nail Technician
- Dental Assistant
Timeline
Certificate Of Completion - Nail Technician
Cosmetology
05.2025 - 08.2025
Clerk
CD One Price Cleaners
08.2022 - Current
Dental Assistant
Dental Dreams LLC
06.2019 - 10.2021
Bloomtrail H.S.