Jocelyn Hernandez
Grand Prairie,TX
Summary
Driven Certified Pharmacy Technician and experienced Sales Associate with a proven track record in workflow optimization and team collaboration. At Kroger's Pharmacy, enhanced pharmacy operations and customer satisfaction through efficient medication dispensing and issue resolution. Skilled in data entry and prioritizing tasks, adept at maintaining confidentiality and adhering to HIPAA. Demonstrates problem-solving abilities and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Kroger's Pharmacy
09.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Data entry, filled prescriptions, and prepared prescription labels
- Checked out customers and resolved insurance problems
Sales Associate
Bath & Body Works
08.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Biology
Mountain View College
Dallas, TX12.2021
High School Diploma -
John A Dubiski Career High School
Grand Prairie, TX08.2020
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Data Entry
- Prioritization and Organization
- Certified Pharmacy Technician (CPhT)
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Kroger's Pharmacy
09.2020 - Current
Sales Associate
Bath & Body Works
08.2020 - 09.2020
Associate of Science - Biology
Mountain View College
High School Diploma -
John A Dubiski Career High School