Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Herrera

Jocelyn Herrera

Round Lake,IL

Summary

Dynamic professional with a proven track record at Russo Power Equipment, enhancing customer satisfaction and streamlining transactions. Excelled in customer service and problem-solving, significantly improving store operations. Demonstrated expertise in financial transactions and teamwork, leading to increased efficiency and customer loyalty.

Overview

4
4
years of professional experience

Work History

Sales Associate

Russo Power Equipment
Hainesville, IL
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Acquired knowledge of landscaping tools.
  • Assisted customers in filing for financial aid.

Cashier

Russo Power Equipment
Hainesville, IL
09.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed processing of financial transactions alongside application assessments.

Cashier Team Lead

El Rey Del Pollo
Round Lake, IL
12.2020 - 09.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Coordinated food order processing with vendors.

Education

College of Lake County
Grayslake, IL

High School Diploma -

Round Lake High School
Round Lake, IL
2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Russo Power Equipment
01.2023 - Current

Cashier

Russo Power Equipment
09.2022 - 01.2023

Cashier Team Lead

El Rey Del Pollo
12.2020 - 09.2022

College of Lake County

High School Diploma -

Round Lake High School
Jocelyn Herrera