Jocelyn Kilpatrick
Austin,TX
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Overview
6
6
years of professional experience
Work History
Lead Supervisor
Discovery Kingdom
Vallejo
03.2018 - 03.2020
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Operated production machinery safely to reduce workplace accidents.
- Directed and supervised team of 15+ engaged in ride operation and development.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Coached team members in techniques necessary to complete job tasks.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Member
Chick File
Sacramento
05.2020 - 09.2020
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Participated in cross-functional team-building activities.
- Worked different stations to provide optimal coverage and meet production goals.
- Sought out ways to go above and beyond job requirements.
Project Consultant
Sears Home Improvement
Sacramento
08.2021 - 12.2021
- Maintained high performing team and served as project's advocate.
- Prepared contingency plans.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Monitored project progress, examined risks and set forth contingency plans.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Developed and followed baseline project plan and milestones for task completion.
- Planned, executed and promoted total of 10 projects in 5 months
Sales Lead Keyholder
Lululemon Athletica
Napa, CA
05.2021 - 02.2022
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
After-School Program Leader
The Academy of Learning
Vacaville, CA
06.2022 - 10.2022
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 8 students.
ASM
American Eagle Outfitters, Inc
Round Rock, TX
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Angelo Rodriguez High School
Associates - Business
Solano Community College
Fairfield, CA06.2021
Skills
- Leadership
- Management Skills
- Problem Solving
- Proficient in Windows Software
- Sales expertise
- Team Building
- Training and mentoring
- Basic Math
- Good Telephone Etiquette
- Critical Thinking
- Self-Motivated
- Account management
Timeline
ASM
American Eagle Outfitters, Inc
04.2023 - Current
After-School Program Leader
The Academy of Learning
06.2022 - 10.2022
Project Consultant
Sears Home Improvement
08.2021 - 12.2021
Sales Lead Keyholder
Lululemon Athletica
05.2021 - 02.2022
Team Member
Chick File
05.2020 - 09.2020
Lead Supervisor
Discovery Kingdom
03.2018 - 03.2020
High School Diploma -
Angelo Rodriguez High School
Associates - Business
Solano Community College