Jocelyn Kocik
Louisville,KY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender Trainer
Bristol Bar and Grille
Louisville, KY
11.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained knowledge of menu items and daily specials to assist customers effectively.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Processed customer payments efficiently, managing cash register operations and financial transactions.
- Assisted in training new servers on restaurant policies and service standards.
- Adapted to high-pressure situations while maintaining composure and delivering quality service.
Server/Bartender
Za's Pizza
Louisville, KY
08.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed customer orders efficiently, ensuring accuracy and timely delivery.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server Trainer
Noche
Louisville, KY
08.2021 - 08.2024
- Trained new servers on menu knowledge and service standards to enhance guest experience.
- Developed training materials to streamline onboarding process for new staff members.
- Monitored server performance, providing constructive feedback to improve service quality.
- Led team meetings to discuss operational updates, fostering effective communication among staff.
Education
English Composition
Michigan State University
East Lansing, MIHigh School Diploma -
Fowlerville High School
Fowlerville, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Team collaboration
- Point of sale operation
- Guest relations management
- Inventory management
- Multitasking Abilities
Certification
ServSafe Manager Certification
Timeline
Server/Bartender Trainer
Bristol Bar and Grille
11.2024 - Current
Server/Bartender
Za's Pizza
08.2024 - Current
Server Trainer
Noche
08.2021 - 08.2024
English Composition
Michigan State University
High School Diploma -
Fowlerville High School