Jocelyn Linares
Los Angeles,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Bristol Farms
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reduced food waste significantly.
- Improved customer satisfaction with timely and accurate food.
- Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
- Developed and maintained high standard of Deli hygiene, ensuring compliance with health and safety regulations.
- Oversaw food preparation and monitored safety protocols.
- Maintained Deli kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Manager
Sonics Drive In
03.2014 - 09.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Supervisor
Taco Bell
03.2020 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
Assistant Manager
Little Caesars Pizza
06.2013 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Abram Friedman
Los Angeles, CA06-2019
Skills
- Cash handling
- Staff management
- Inventory control and record keeping
- Conflict resolution techniques
- Schedule management
- Inventory control
- Inventory management
- Food preparation
- Waste reduction
- Safe food handling
- Ordering supplies
- Cleaning and sanitation
- Team collaboration and leadership
- Food production management
- Product rotation
- Food safety compliance
- ServSafe certification
- Cost control
- Portion control
- Staff supervision
- Staff training and development
- Time management
- Sales growth
- Multitasking and organization
- Customer service and satisfaction
Timeline
Shift Supervisor
Bristol Farms
12.2022 - Current
Shift Supervisor
Taco Bell
03.2020 - 06.2020
Assistant Manager
Sonics Drive In
03.2014 - 09.2022
Assistant Manager
Little Caesars Pizza
06.2013 - 01.2018
High School Diploma -
Abram Friedman
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