Jocelyn Lopez
Freeport,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Offering 17 years of combined experience and education with a medical office focus.
Overview
17
17
years of professional experience
Work History
Office Manager
New York ENT
05.2013 - Current
- Handle sensitive information with discretion, maintaining confidentiality of patient or company documents and personnel records.
- Check-in and check-out patients and ensure patients have a pleasant and reduced wait times experience.
- Maintain computer and physical filing systems.
- Developed and maintained successful relationships with vendors, DME suppliers and contractors.
- Oversee office inventory activities by ordering and stocking.
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Verify benefits and eligibility with the Insurance Company; online or by phone, handled claim discrepancies.
- Educate the patients on how to operate a home sleep study unit.
- Aid in training of staff members
- Monitored eOs Sleep Diagnostics office for 5 years.
Workers' Comp Collector
Island Musculoskeletal Care
09.2007 - 05.2013
- Resolved billing discrepancies with the insurance carriers, patient's and lawyers
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Handled the explanations of Benefits and Reviews
- Made decisions on Write offs, Settlements with the insurance carrier, lawyer's and the patients
- Resolved issues on Schedule Loss of Use, EMG's, MRI's and Surgeries
- Met monthly quota
- Resolved issues with regular discrepancy authorization from U.S Dept of Labor, Dept of Sanitation and police department
- Massive re-bills every three months
- Trained new staff on billing and collections.
Education
Business Administration -
Nassau Community College
Garden City, New York05.2019
Medical Office Assistant - Certificate obtained -
Franklin Career Institute
Hempstead, New York08.2011
Medical Biller and Coder - Certificate obtained -
New Life Business Institute
Freeport, New York10.2007
High School - Diploma obtained -
Freeport High School
Freeport, New York06.2006
Internship
- 05/11-08/11 Island Musculoskeletal Care, Hewlett, New York
Medical Office Assistant/Medical Biller
- Posted payments into database, CPT-4 and ICD-9 coding. Light office duties such as filing, faxing and answering to in/outbound calls.
- 06/07-07/07 Physician Choice Medical Billing, Freeport
New York, Billing Intern
- Billed doctor charges to commercial, Medicare, Medicaid, W/C and N/F insurances; Followed-up with Insurance companies on aged claims; Posted payments and denials in the system; Initial patient data entry & data modification; Light office duties such as filing, faxing and phones.
Skills
- Familiar with Macpractice, Modernizing Medicine
- Fluent in English and Spanish
- Excel
- Medical Transcription
- Adobe
- Scanning technology
- Medical billing procedures, medical terminology, ICD-9, ICD-10 and CPT coding
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and Coordinating
- MS Office
References
Available upon request
Timeline
Office Manager
New York ENT
05.2013 - Current
Workers' Comp Collector
Island Musculoskeletal Care
09.2007 - 05.2013
Business Administration -
Nassau Community College
Medical Office Assistant - Certificate obtained -
Franklin Career Institute
Medical Biller and Coder - Certificate obtained -
New Life Business Institute
High School - Diploma obtained -
Freeport High School