Jocelyn Luciano
Ocoee,FL
Summary
Proven Front Desk Receptionist at My Endocrinologist Pa, excelling in guest relations and front office management. Enhanced customer satisfaction through efficient service and skilled appointment scheduling. Demonstrated confidentiality handling and relationship building, ensuring a welcoming environment for all visitors. Achieved a significant reduction in scheduling conflicts with expert use of reservation software.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
My Endocrinologist Pa
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Ocoee High School
Ocoee, FL06.2013
Skills
- Appointment Scheduling
- Front Office Management
- Guest Relations
- Confidentiality handling
- Multi-Line Telephone Systems
- Call Routing
- Customer and client relations
- Payment Processing
- Registration
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
My Endocrinologist Pa
12.2022 - Current
High School Diploma -
Ocoee High School
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