Jocelyn McCorey
Oklahoma City,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Costco Wholesale Corp
04.2023 - Current
- Handled member inquiries and suggestions courteously and professionally.
- Answered member telephone calls promptly to avoid on-hold wait times.
- Maintained member satisfaction with forward-thinking strategies focused on addressing member needs and providing the optimal outcome.
- Clarified member issues and determined root cause of problems to resolve product or service complaints.
Apparel Associate
Dick's Sporting Goods, Inc
01.2023 - 07.2023
- Used POS system to process sales, returns and exchanges.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Apparel Associate
Dick's Sporting Goods, Inc
04.2021 - 01.2023
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Selected, recommended and located merchandise based on customer needs and desires.
Education
Associate of Arts - General Education
Rose State College
Oklahoma City, OK05.2023
High School Diploma -
Choctaw High School
Choctaw, OK01.2023
Skills
- Service Standard Compliance
- Document Control
- Call Center Operations
- Typing Proficiency
- Retail Sales Customer Service
- Call Volume and Quality Metrics
Timeline
Customer Service Representative
Costco Wholesale Corp
04.2023 - Current
Apparel Associate
Dick's Sporting Goods, Inc
01.2023 - 07.2023
Apparel Associate
Dick's Sporting Goods, Inc
04.2021 - 01.2023
Associate of Arts - General Education
Rose State College
High School Diploma -
Choctaw High School
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