Jocelyn Mendez

• Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
• Trained and mentored new baristas on techniques and company policies to enhance team performance.
• Managed inventory levels, ordering supplies to meet demand while minimizing waste.
• Developed shift schedules optimizing staff coverage during peak hours for efficient service delivery.

• Managed guest seating and waitlist efficiently during peak hours.

• Coordinated with kitchen and service staff to ensure timely table readiness.

• Enhanced guest experience by providing personalized service and attention.

• Trained new hostesses on procedures, customer interaction, and reservation systems.

• Supervised sandwich preparation, ensuring adherence to quality and safety standards.
• Trained team members on food assembly techniques and customer service protocols.
• Resolved customer complaints promptly, maintaining high satisfaction rates during shifts.